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Billing Relationship Manager (Ref. No.: 153064)

Place of work
Bratislava
Contract type
full-time
Basic wage component (gross) and other rewards
Salary from 1510 € brutto per month. Actual salary is likely to be higher based on skills, knowledge and experience.

Information about the position

Job description, responsibilities and duties

• Serve as a Tier 2 Escalation point for billing disputes (ensure timely resolution and prioritization).
• Conduct Issues Root-causes Analysis and define remediation plans
• Pro-actively manage Disputed Accounts Receivables
• Partner with the Account Team (Sales & Service Management) to educate the Customer on AT&T Billing Related
• Involve all teams to complete project work
• Host Customer Alignment Calls with partnering teams (Service Management, Sales, Collections) to drive synergies and alignment
• Development and regular delivery of agreed reporting of project progress to stake holders

Information about the selection process

Location: Bratislava
Contract: Unlimited
Working hours: EMEA (9.00am-5.30pm)

Requirements for the employee

Candidates with education suit the position

Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Educational Specialization

Business, Economics

Language skills

English - Upper intermediate (B2)

Personality requirements and skills

• Time management skills – ability to track work independently and in timely manner
• Negotiation skills to ensure customer satisfaction as well as satisfaction of AT&T internal processes and rules
• PC literacy (Ability to work with data, transform and display data into reasonable and understandable format)
• Strong communication and customer facing skills
• Ability to cope with deadlines & prioritize workload
• Previous Experience in a Customer facing role is an advantage
• Project Management/ Business Analysis Experience is advantage

Advertiser

Brief description of the company

Considering we’ve done some pretty impressive work around here, that’s saying something. But we couldn’t have done it without our brilliant people, and you could be one of them. With an average of two patents a day and eight Nobel Prizes to our name, it’s no wonder that for more than a century we have been defining the industry and setting the bar for innovation. This is your chance to do the same. Explore a career with AT&T.

Company address

AT&T Global Network Services Slovakia, s.r.o.
Einsteinova 24
851 01 Bratislava

Contact

Contact person: VERONIKA RIEDLOVA
E-mail: send CV
Apply now

More good reasons to join us...


Sickness compensation plan, Private medical program, Extensive life and disability insurance

Employee discounts

Company team building events, Sports & culture

Numerous lifestyle discounts

Annual team award bonus, Special bonus for important life events

Award winning AT&T university

On-site parking
ID: 3462014   Dátum zverejnenia: 2.8.2018   Základná zložka mzdy (brutto) a ďalšie odmeny:   Salary from 1510 € brutto per month. Actual salary is likely to be higher based on skills, knowledge and experience.