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Service Management Support (Ref. No.: 153236)

Place of work
Contract type
Basic wage component (gross) and other rewards
Salary from 1520 € brutto per month. Actual salary is likely to be higher based on skills, knowledge and experience.

Information about the position

Job description, responsibilities and duties

Location: Aupark center, Bratislava, Slovakia
Working hours: EMEA hours

An exciting role within the Global Service Management Support team. This team provides critical support to Service Managers and their Clients. Working closely with the Service Management team, they are responsible for owning and completing tasks and work that directly supports the Customer and the services we provide.
For many Clients, Service Management Support has a direct relationship, and will join/lead Customer calls and meetings as required. If you want to closer to how AT&T supports it's Client base, this is a great role to achieve that.

Roles and Responsibilities:

  • Reporting - varied in terms of content and format
  • Stewardship collation and preparation
  • WIP/MACD management including reporting to the Client
  • Inventory reporting & analysis
  • Capacity Management analysis & reporting
  • Planned Maintenance Management
  • Client calls
  • Internal calls with partners and functions

Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Personality requirements and skills

  • Fluent in English (both written and verbal)
  • High level of Excel competency
  • High level of Powerpoint/PDF competency
  • Financial/SLA reporting experience
  • Experience with producing reports/analysis for leadership level audience
  • Comfortable presenting via video or Audio
  • Must be able to multi-task
  • Flexible approach to new tasks and deadlines
  • Strong interpersonal skills; positive communication, negotiation skills, interaction skills to deliver positive customer service
  • Good technical awareness or experience is preferred
  • Pragmatic, lateral thinking and problem solving skills. Flexible, analytical and resourceful.
  • At least 2 years’ of working experience


Brief description of the company

Considering we’ve done some pretty impressive work around here, that’s saying something. But we couldn’t have done it without our brilliant people, and you could be one of them. With an average of two patents a day and eight Nobel Prizes to our name, it’s no wonder that for more than a century we have been defining the industry and setting the bar for innovation. This is your chance to do the same. Explore a career with AT&T.

Company address

Aupark Tower, Einsteinova 24
851 01 Bratislava
Apply now

More good reasons to join us...

Sickness compensation plan, Private medical program, Extensive life and disability insurance

Employee discounts

Company team building events, Sports & culture

Numerous lifestyle discounts

Annual team award bonus, Special bonus for important life events

Award winning AT&T university

On-site parking
ID: 3378433   Dátum zverejnenia: 30.8.2018   Základná zložka mzdy (brutto) a ďalšie odmeny:   Salary from 1520 € brutto per month. Actual salary is likely to be higher based on skills, knowledge and experience.