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Join a multi-national company and
Service Management Support
Place of work
Bratislava
Bratislava
Contract type
full-time
full-time
Wage (gross)
Salary from 1520 € brutto per month. Actual salary is likely to be higher based on skills, knowledge and experience.
Salary from 1520 € brutto per month. Actual salary is likely to be higher based on skills, knowledge and experience.
Information about the position
Job description, responsibilities and duties
Location: Aupark center, Bratislava, Slovakia
Working hours: EMEA hours
An exciting role within the Global Service Management Support team. This team provides critical support to Service Managers and their Clients. Working closely with the Service Management team, they are responsible for owning and completing tasks and work that directly supports the Customer and the services we provide.
For many Clients, Service Management Support has a direct relationship, and will join/lead Customer calls and meetings as required. If you want to closer to how AT&T supports it's Client base, this is a great role to achieve that.
Roles and Responsibilities:
Working hours: EMEA hours
An exciting role within the Global Service Management Support team. This team provides critical support to Service Managers and their Clients. Working closely with the Service Management team, they are responsible for owning and completing tasks and work that directly supports the Customer and the services we provide.
For many Clients, Service Management Support has a direct relationship, and will join/lead Customer calls and meetings as required. If you want to closer to how AT&T supports it's Client base, this is a great role to achieve that.
Roles and Responsibilities:
- Reporting - varied in terms of content and format
- Stewardship collation and preparation
- WIP/MACD management including reporting to the Client
- Inventory reporting & analysis
- Capacity Management analysis & reporting
- Planned Maintenance Management
- Client calls
- Internal calls with partners and functions
Requirements for the employee
Candidates with education suit the position
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)
University education (Master's degree)
Postgraduate (Doctorate)
Personality requirements and skills
- Fluent in English (both written and verbal)
- High level of Excel competency
- High level of Powerpoint/PDF competency
- Financial/SLA reporting experience
- Experience with producing reports/analysis for leadership level audience
- Comfortable presenting via video or Audio
- Must be able to multi-task
- Flexible approach to new tasks and deadlines
- Strong interpersonal skills; positive communication, negotiation skills, interaction skills to deliver positive customer service
- Good technical awareness or experience is preferred
- Pragmatic, lateral thinking and problem solving skills. Flexible, analytical and resourceful.
- At least 2 years’ of working experience
Advertiser
Brief description of the company
Considering we’ve done some pretty impressive work around here, that’s saying something. But we couldn’t have done it without our brilliant people, and you could be one of them. With an average of two patents a day and eight Nobel Prizes to our name, it’s no wonder that for more than a century we have been defining the industry and setting the bar for innovation. This is your chance to do the same. Explore a career with AT&T.
Contact
More good reasons to join us...
Sickness compensation plan, Private medical program, Extensive life and disability insurance
Employee discounts
Company team building events, Sports & culture
Numerous lifestyle discounts
Annual team award bonus, Special bonus for important life events
Award winning AT&T university
On-site parking
ID: 3378433
Dátum zverejnenia: 30.8.2018
2018-08-30
lokalita: Bratislava Pozícia: Customer Support Specialist, Project Manager Spoločnosť: AT&T Global Network Services Slovakia
Základná zložka mzdy (brutto) a ďalšie odmeny: Salary from 1520 € brutto per month. Actual salary is likely to be higher based on skills, knowledge and experience.