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Service Manager ( Fixed term contract - maternity leave cover )

Place of work
Contract type
Basic wage component (gross) and other rewards
Salary from 1600 € brutto per month. Actual salary is likely to be higher based on skills, knowledge and experience.

Information about the position

Job description, responsibilities and duties

Location: CBC center in Bratislava, Slovakia
Working hours: EMEA business hours

The Service Manager provides a consistent interface to our key customers for all elements of the service and ensures that actions are taken within AT&T to drive improved customer satisfaction. This Service Manager position will be managing a higher number of designated global strategic Multinational Customers, however the role has been adapted to be primarily reactive in content. The SM will work with other AT&T teams to drive all customer issues to completion and to increase customer satisfaction

Key aspects of the role include:

  • Communicating with the customer and internal functions as required
  • Customer Escalation point for all maintenance, provisioning aspects of the customer’s service
  • Provide expert knowledge of operational support models
  • Ability to work under pressure and when required outside business hours.
  • Initiating continuous improvement cycles and tracking to resolution.
  • Having a good understanding of your customers’ network and any critical business usage to enable fact based decision-making during problem management.
  • Office based

Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)
University education (Master's degree)

Personality requirements and skills

  • Fluent in English, (both written and verbal)
  • Min 2 years of previous working experience, preferably in multinational environment
  • Previous customer facing experience
  • Strong interpersonal skills
  • Ability to multitask in a complex environment and deliver to timescales.
  • Good technical awareness or experience is preferred
  • Good knowledge of office tools (Excel, Word, PowerPoint)
  • Good understanding of the AT&T Business portfolio and technology.
  • Pragmatic, lateral thinking and problem solving skills. Analytical and resourceful.
  • Understanding of geographical and cultural, human and business differences.
  • Good presentation skills
  • Sufficient seniority to interact at senior levels within AT&T organizations and at technical and supervisory level at the customer.
  • Ability to work in isolation and on own initiative in highly pressured situations.
  • Understanding of geographical and cultural, human and business differences


Brief description of the company

Considering we’ve done some pretty impressive work around here, that’s saying something. But we couldn’t have done it without our brilliant people, and you could be one of them. With an average of two patents a day and eight Nobel Prizes to our name, it’s no wonder that for more than a century we have been defining the industry and setting the bar for innovation. This is your chance to do the same. Explore a career with AT&T.

Company address

Letna 45
04001 Kosice
Apply now

More good reasons to join us...

Sickness compensation plan, Private medical program, Extensive life and disability insurance

Employee discounts

Company team building events, Sports & culture

Numerous lifestyle discounts

Annual team award bonus, Special bonus for important life events

Award winning AT&T university

On-site parking
ID: 3374814   Dátum zverejnenia: 14.5.2018   Základná zložka mzdy (brutto) a ďalšie odmeny:   Salary from 1600 € brutto per month. Actual salary is likely to be higher based on skills, knowledge and experience.