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Service Manager ( Desk based ) (Ref. No.: 153262)

Place of work
Contract type
Basic wage component (gross) and other rewards
Salary from 1470 € brutto per month. Actual salary is likely to be higher based on skills, knowledge and experience.

Information about the position

Job description, responsibilities and duties

Location: Aupark center, Bratislava, Slovakia
Working hours: EMEA with expected flexibility outside of core hours when and if needed due to nature of the role.

The role of the Service Manager (Desk Based) within the Global Service Management Organization will provide a consistent interface to our key customers for all elements of the service delivered. This position ensures that AT&T products and services are supported to operational contractual commitments and service level agreements, on behalf of designated global strategic partners.
The selected candidate will establish and maintain strong relationships with designated customers, and AT&T Customer Service functions and will have a significant role to play in delivering overall Customer satisfaction to our strategic accounts.

Roles and Responsibilities:

  • Frequent communications with the customer and internally
  • Business Escalation Point
  • Awareness of customers service performance
  • Develop and drive service improvement action plans
  • Expert knowledge of operational support models in place
  • Improving customer’s service experience and contributing to Revenue
  • Acceleration by identifying opportunities for redundancy/upgrades and back up services

Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)
University education (Master's degree)

Personality requirements and skills

  • At least 2 years’ of working experience in customer services and or the IT Telco industry
  • Good technical awareness or experience is preferred
  • Good presentation skills – bringing things ‘to the point’
  • Ability to work independently and on own initiative in highly pressured situations
  • Pragmatic, lateral thinking and problem solving skill
  • Ability to multitask in a complex environment and deliver to timescales
  • Team player
  • A proactive approach to customer service
  • Ability to take ownership
  • Proven ability to handle conflict and manage resolution


Brief description of the company

Considering we’ve done some pretty impressive work around here, that’s saying something. But we couldn’t have done it without our brilliant people, and you could be one of them. With an average of two patents a day and eight Nobel Prizes to our name, it’s no wonder that for more than a century we have been defining the industry and setting the bar for innovation. This is your chance to do the same. Explore a career with AT&T.

Company address

Aupark Tower, Einsteinova 24
851 01 Bratislava
Apply now

More good reasons to join us...

Sickness compensation plan, Private medical program, Extensive life and disability insurance

Employee discounts

Company team building events, Sports & culture

Numerous lifestyle discounts

Annual team award bonus, Special bonus for important life events

Award winning AT&T university

On-site parking
ID: 3374814   Dátum zverejnenia: 30.8.2018   Základná zložka mzdy (brutto) a ďalšie odmeny:   Salary from 1470 € brutto per month. Actual salary is likely to be higher based on skills, knowledge and experience.