Billing Dispute Specialist with Spanish

AT&T, leading global telecommunication company is dedicated to providing the next generation of technology, as well as working with these technologies. The future is now, are you ready for the challenge?

Roles and Responsibilities:
RESPONSIBILITIES:
The mission of the AT&T Dispute Management Team is to resolve queries and disputes, related to invoicing and contracting, in an accurate and timely manner establishing and rectifying the root cause to prevent recurrence.
The role is very much that of a ‘Problem Solver’, an aptitude to assimilate data from various sources, having confidence in the use of technical tools and standard Microsoft software, accompanied with strong communications skills, will lead to success in this role.
The job includes resolving billing and contracting related disputes directly with a customer on the phone (front office) as well as resolving more complex tasks offline (back office). Thus, a combination of excellent communication skills and analytical thinking is crucial to be successful in this role.
The role is ever changing, with its responsibilities expanding in line with the needs of the business and its changing service offerings / associated tool sets. The successful candidate should be enthusiastic toward, and committed to, improving their own skills set in the area of AT&T’s services and billing systems.

Key Competencies and Skills:
REQUIREMENTS:

• Fluent English
• Fluent Spanish or Portuguese (required on communication level)
• Secondary school or university education
• Very good communication skills
• The ability to interact on the phone with customers and their peers during problem determination process. Prior experience interfacing directly with customers, project managers
• Excellent analytical and problem-solving skills – ability to analyze and search for a possible error
• Precise, detail-oriented and stress resistant
• Previous office related experience preferred
• Good command of MS Office package

Additional Information:
Working hours: US time (from afternoon till late evening)
Location: Lakeside Park, Tomasikova 64, Bratislava
Contract type: fixed-term for 1 year (possibility to extend depending on business needs and employee performance)

Other benefits

• taxi service home within Bratislava on company costs (when finishing in late hours)
• meal vouchers
• compensated sick leave
• various discounts for sport and cultural events
• teambuilding
• work in international environment