Ľutujeme, spoločnosť ponúkajúca danú pracovnú pozíciu ukončila zverejnenie ponuky na stránke.
Ďakujeme za porozumenie.
Zobraziť podobné ponuky
Ďakujeme za porozumenie.
Zobraziť podobné ponuky
Join a multi-national company and
Billing Dispute Specialist
Place of work
Lakeside Park, Tomasikova 64, Bratislava
Lakeside Park, Tomasikova 64, Bratislava
Contract type
full-time
full-time
Information about the position
Job description, responsibilities and duties
Job Summary
Billing Dispute Specialist is a part of the Billing Dispute Team within the Global Billing Resolution Team (GBRT). In general the mission of the Dispute Specialist is to resolve queries and disputes
related to invoicing and contracting in an accurate and timely manner, establishing and rectifying root cause to prevent recurrence.
Roles and Responsibilities:
Demonstrates abilities to investigate and resolve billing inquires and billing disputes raised by internal/external customer
Validates issues, including validation in AT&T billing tools and with interested parties
Reviews contracts and service guides
Prepares credits for approval or approves independently based on adjustment amount
Escalates properly within escalation guidelines in order to achieve resolution
Performs work under supervision and guidance from CBPM and more experienced levels and within defined SLA’s for quality, response time and productivity
Key Competencies and Skills:
PC literate with experience of a range of software packages (MS Office)
Good communication skills - ability to interact with internal/external customers and their peers during problem determination process via email and phone
Ability to pay attention to detail, to make conscious effort to understand causes and to address all identified billing issues
Problem solver with very good analytical skills, able to spot issues that need to be deeply investigated
Time management skills – ability to track work independently and in timely manner
Negotiation skills to ensure customer satisfaction as well as satisfaction of AT&T internal processes and rules
Resistance to stress
Previous customer care experience
Education and Qualifications:
University education or High School education with leaving exam is an advantage, preferably in the area of Business, Economics
Strong communication skills in English, both oral and written (B2 level)
Additional foreign language (B2 level) is an advantage
Additional Information:
Relevant working experience in Billing / Finance / Analysis / Customer service or experience with claims, disputes or customer fulfillment role is an advantage
Location: Lakeside Park, Tomasikova 64, Bratislava
Contract type: fixed-term for 1 year (possibility to extend depending on business needs and employee performance)
This role will be working standard EMEA hours
Billing Dispute Specialist is a part of the Billing Dispute Team within the Global Billing Resolution Team (GBRT). In general the mission of the Dispute Specialist is to resolve queries and disputes
related to invoicing and contracting in an accurate and timely manner, establishing and rectifying root cause to prevent recurrence.
Roles and Responsibilities:
Demonstrates abilities to investigate and resolve billing inquires and billing disputes raised by internal/external customer
Validates issues, including validation in AT&T billing tools and with interested parties
Reviews contracts and service guides
Prepares credits for approval or approves independently based on adjustment amount
Escalates properly within escalation guidelines in order to achieve resolution
Performs work under supervision and guidance from CBPM and more experienced levels and within defined SLA’s for quality, response time and productivity
Key Competencies and Skills:
PC literate with experience of a range of software packages (MS Office)
Good communication skills - ability to interact with internal/external customers and their peers during problem determination process via email and phone
Ability to pay attention to detail, to make conscious effort to understand causes and to address all identified billing issues
Problem solver with very good analytical skills, able to spot issues that need to be deeply investigated
Time management skills – ability to track work independently and in timely manner
Negotiation skills to ensure customer satisfaction as well as satisfaction of AT&T internal processes and rules
Resistance to stress
Previous customer care experience
Education and Qualifications:
University education or High School education with leaving exam is an advantage, preferably in the area of Business, Economics
Strong communication skills in English, both oral and written (B2 level)
Additional foreign language (B2 level) is an advantage
Additional Information:
Relevant working experience in Billing / Finance / Analysis / Customer service or experience with claims, disputes or customer fulfillment role is an advantage
Location: Lakeside Park, Tomasikova 64, Bratislava
Contract type: fixed-term for 1 year (possibility to extend depending on business needs and employee performance)
This role will be working standard EMEA hours
Requirements for the employee
Candidates with education suit the position
Secondary with school-leaving examination
Language skills
English - Upper intermediate (B2)
Advertiser
Brief description of the company
Considering we’ve done some pretty impressive work around here, that’s saying something. But we couldn’t have done it without our brilliant people, and you could be one of them. With an average of two patents a day and eight Nobel Prizes to our name, it’s no wonder that for more than a century we have been defining the industry and setting the bar for innovation. This is your chance to do the same. Explore a career with AT&T.
Contact
More good reasons to join us...
Sickness compensation plan, Private medical program, Extensive life and disability insurance
Employee discounts
Company team building events, Sports & culture
Numerous lifestyle discounts
Annual team award bonus, Special bonus for important life events
Award winning AT&T university
On-site parking
ID: 3298305
Dátum zverejnenia: 30.1.2018
2018-01-30
lokalita: Bratislava Pozícia: Administrative Worker, Official Spoločnosť: AT&T Global Network Services Slovakia