AT&T Customer Care Agent (Ref. No.: 152035)

Information about the position

  • Place of work: Letna 45, Košice
  • Contract type: full-time

Job description, responsibilities and duties

Location: Kosice, Slovakia
Contract type: unlimited
Working hours: 24/5 working time

Possible start date: April 16th

***Great for graduates and people with limited experience! ***

It takes not only talent but intensive training to improve customer service, which we can provide. We will give you the training, support, tools and means to be the best in the industry. We also offer great experience, personal growth and most importantly opportunity to join the company recognized by Fortune magazine as the one of the World's Most Admired Telecommunications Companies.

Our top of the range product called U VERSE has a high volume of customers who are looking for a helping hand to save the day. If you are the type of person who gets satisfaction from solving problems and has passion for excellent customer service, you are the Voice, we’ve been looking for.
About U VERSE:
AT&T offers best-in-class entertainment through its U-verse and DirecTV offerings.
AT&T U-verse is an integrated bundle of services including TV, High Speed Internet and Digital home phone using IP technology.

In this role you will:

• Answer in-bound support related phone calls
• Provide support for all U-Verse products through customer interaction and the use of the industry leading diagnostic tools.
• Maintain customer relationship management
• Handle inquiries from customers related to services, network coverage, features, handsets & devices, accessories, repair & troubleshooting, billing and rate plans service activations and changes.

Other benefits

Candidates can enjoy:

• Demanding and interesting job.
• Trainings on supported vendors, certifications.
• Further career opportunities.
• International and multicultural teams cooperation – US
• Modern workplace to make your job comfortable.
• Meal vouchers.
• Compensation for income loss due to sickness.
• Advanced medical program.
• Company risk life insurance.
• Centre teambuilding events.

Requirements for the employee

Required education

Secondary with school-leaving examination

Language skills

English - Upper intermediate (B2)

Personality requirements and skills

To apply for this role you must have:

• Advanced English skills (written and verbal) - B2/C1 level
• Flexibility to work in a 24/5 environment (Morning shift, Afternoon Shift, Evening shift, Night Shift based on the business need)
• Strong interpersonal and communication skills
• An appreciation and knowledge of communication technology (e.g. media, internet, telephony)
• Some customer service experience are advantageous
• Good organization and attention to detail skills
• A logical mind-set and a passion for problem solving
• Ability to interact with customers on the phone during problem determination process
• Ability to work in multi-cultural global environment


Brief description of the company

Considering we’ve done some pretty impressive work around here, that’s saying something. But we couldn’t have done it without our brilliant people, and you could be one of them. With an average of two patents a day and eight Nobel Prizes to our name, it’s no wonder that for more than a century we have been defining the industry and setting the bar for innovation. This is your chance to do the same. Explore a career with AT&T.

Main focus of the company's activities

Information technology, computer programming, web portals

Company address

AT&T Global Network Services Slovakia s r.o.
Aupark, Einsteinova 24
85101 Bratislava


Contact person: Martin Halecky
E-mail: send CV

ID: 3238141   Dátum zverejnenia: 18.1.2018