Advanced Network Tier 2 Support

Information about the position

  • Place of work: Brno - City
  • Contract type: full-time

Job description, responsibilities and duties

Advanced Tier 2 support for Incidents related to Cisco IP data and voice environment - Including the technical and leadership skills with good English communication skills required to diagnose and recover from complex IPT problems in real time and restoring the service per customer expectations.

Responsible for the day to day operations, incident resolution and advanced technical support related to Cisco data and voice infrastructure.

Other benefits

• Compensation for income loss due to sickness
• Opportunities for career growth within the company
• Extended Meal vouchers
• Advanced medical program
• Company risk life insurance
• Center team building events
• Trainings
• Discounts to various shops, events, cinemas, fitness centers language school, etc

Requirements for the employee

Required education

University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Language skills

English - Upper intermediate (B2)

Personality requirements and skills

CCNP Collaboration / Voice certification or equivalent working experience.
- Experienced with remote access tools and ticketing systems.
- Experience with Troubleshooting and resolving technical incidents in customer environment.
- Advanced understanding of LAN and WAN Internetworking Devices - Routing, Switching, Subnetting.
- Advanced understanding and Working knowledge of the data flow between various network infrastructures and their end points.

- Cisco CCNP/CCVP certification
- University degree or equivalent
- 2 years of relevant work experience (LAN, IPT, etc.) desired

Advertiser

Brief description of the company

Considering we’ve done some pretty impressive work around here, that’s saying something. But we couldn’t have done it without our brilliant people, and you could be one of them. With an average of two patents a day and eight Nobel Prizes to our name, it’s no wonder that for more than a century we have been defining the industry and setting the bar for innovation. This is your chance to do the same. Explore a career with AT&T.

Main focus of the company's activities

Information technology, computer programming, web portals

Information about the selection process

This position needs to support 24/7 business need with rotational shift pattern.
Working hours include team coverage from Mon-Fri 12am-1:00pm and 24 hours on Saturday and Sunday.
Working time: EMEA hours and/or 24/7 shift pattern

Company address

AT&T Global Network Services Slovakia s r.o.
Aupark, Einsteinova 24
85101 Bratislava


ID: 3211375   Dátum zverejnenia: 10.10.2017