Voice MACD Provisioning Analyst

Information about the position

  • Place of work: Bratislava
  • Contract type: full-time

Job description, responsibilities and duties

Location: Aupark, Bratislava, Slovakia
Working hours: 24/5, different shifts (primarily 14:00 – 22:00 CET)

We are currently looking for a new team members in Bratislava. Great opportunity to start your career in AT&T.

Roles and Responsibilities:
- On-time provisioning of customers’ Move, Add, Change and Disconnect (MACD) requests
- Daily active cooperation with internal and external AT&T Resources to complete provisioning tasks
- Managing own work, efficiency and quality in order to provide outstanding customer support
- Meet the required / requested time and quality targets
- Phone and email communication with the clients (requestors, site contacts and end-users).
- Phone and email communication with other teams and AT&T Vendors.
- On-call support for clients (24/7 stand by password reset line) and for technicians

Key Competencies and Skills:
- Excellent level of English – written & spoken
- Advanced PC knowledge
- Ability to quickly learn and adapt to challenging working environment
- Ability to work in tight deadlines
- Flexible, stress resistant team player with analytical thinking and problem solving abilities
- Great interpersonal/communication skills
- Willingness to appropriately go beyond the scope of one’s job to meet commitments made to others
- Experience with Avaya/Cisco Voice equipment and networking knowledge (CCNA) is a major advantage

Requirements for the employee

Required education

Secondary with school-leaving examination
University education (Bachelor's degree)
University education (Master's degree)

Language skills

English - Upper intermediate (B2)


Brief description of the company

Considering we’ve done some pretty impressive work around here, that’s saying something. But we couldn’t have done it without our brilliant people, and you could be one of them. With an average of two patents a day and eight Nobel Prizes to our name, it’s no wonder that for more than a century we have been defining the industry and setting the bar for innovation. This is your chance to do the same. Explore a career with AT&T.

Main focus of the company's activities

Information technology, computer programming, web portals

Company address

AT&T Global Network Services Slovakia s r.o.
Aupark, Einsteinova 24
85101 Bratislava

ID: 3206944   Dátum zverejnenia: 8.11.2017