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Voice MACD Provisioning Analyst

Place of work
Contract type

Information about the position

Job description, responsibilities and duties

Location: Aupark, Bratislava, Slovakia
Working hours: 24/5, different shifts (primarily 14:00 – 22:00 CET)

We are currently looking for a new team members in Bratislava. Great opportunity to start your career in AT&T.

Roles and Responsibilities:
  • On-time provisioning of customers’ Move, Add, Change and Disconnect (MACD) requests
  • Daily active cooperation with internal and external AT&T Resources to complete provisioning tasks
  • Managing own work, efficiency and quality in order to provide outstanding customer support
  • Meet the required / requested time and quality targets
  • Phone and email communication with the clients (requestors, site contacts and end-users).
  • Phone and email communication with other teams and AT&T Vendors.
  • On-call support for clients (24/7 stand by password reset line) and for technicians

Key Competencies and Skills:
  • Excellent level of English – written & spoken
  • Advanced PC knowledge
  • Ability to quickly learn and adapt to challenging working environment
  • Ability to work in tight deadlines
  • Flexible, stress resistant team player with analytical thinking and problem solving abilities
  • Great interpersonal/communication skills
  • Willingness to appropriately go beyond the scope of one’s job to meet commitments made to others
  • Experience with Avaya/Cisco Voice equipment and networking knowledge (CCNA) is a major advantage

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
University education (Bachelor's degree)
University education (Master's degree)

Language skills

English - Upper intermediate (B2)


Brief description of the company

Considering we’ve done some pretty impressive work around here, that’s saying something. But we couldn’t have done it without our brilliant people, and you could be one of them. With an average of two patents a day and eight Nobel Prizes to our name, it’s no wonder that for more than a century we have been defining the industry and setting the bar for innovation. This is your chance to do the same. Explore a career with AT&T.

Company address

Aupark Tower, Einsteinova 24
851 01 Bratislava
Apply now

More good reasons to join us...

Sickness compensation plan, Private medical program, Extensive life and disability insurance

Employee discounts

Company team building events, Sports & culture

Numerous lifestyle discounts

Annual team award bonus, Special bonus for important life events

Award winning AT&T university

On-site parking
ID: 3206944   Dátum zverejnenia: 8.11.2017