Junior VoIP Specialist

Information about the position

  • Place of work: Brno - City
  • Contract type: full-time

Job description, responsibilities and duties

Location: Brno, Czech Republic
The Junior VoIP Specialist is responsible for providing 24x7 network operations fault management support for AT&T’s VoIP Networks.

Roles and responsibilities:
- Monitor AT&T VoIP Networks
- Respond to Alarm data and indications
- Respond to customer trouble reports
- Triage and trouble isolation
- Troubleshoot Network and VoIP application Issues
- Follow AT&T Standards for escalating trouble conditions and informing management
- Shift Work to cover network 24x7x365

Requirements for the employee

Required education

Secondary with school-leaving examination
University education (Bachelor's degree)
University education (Master's degree)

Language skills

English - Upper intermediate (B2)

Personality requirements and skills

- English - B2, C1
- Experience with monitoring and troubleshooting UNIX servers and applications
- Understanding and working knowledge of LAN and WAN - routing, switching, data flow
- Experience with ticketing systems
- Experience with TDM Networks, 4ESS switching, SS7 T1’s, DACS will be considered as advantage

Voice over IP knowledge and experience required. Certifications such as Cisco, SIP or VoIP are not required but beneficial

Shift Work


Brief description of the company

Considering we’ve done some pretty impressive work around here, that’s saying something. But we couldn’t have done it without our brilliant people, and you could be one of them. With an average of two patents a day and eight Nobel Prizes to our name, it’s no wonder that for more than a century we have been defining the industry and setting the bar for innovation. This is your chance to do the same. Explore a career with AT&T.

Main focus of the company's activities

Information technology, computer programming, web portals

Company address

AT&T Global Network Services Slovakia s r.o.
Aupark, Einsteinova 24
85101 Bratislava

ID: 3163787   Dátum zverejnenia: 8.11.2017