Network Technician - Mobility Service Operations

Information about the position

  • Place of work: Brno, Brno - City
  • Contract type: full-time

Job description, responsibilities and duties

• Responsible for Monitoring, Analysis, and Resolution of faults occurring in Network Elements that are managed by the Mobility Service Ops organization. The supported elements include: GGSNs, SGWs, PGWs, Routers, Switches, VPN Concentrators, Load Balancers, Terminal Servers, Circuits, Windows Application Servers, and Unix Application Servers.
• Performs fault isolation, validation, and some repair for supported network nodes, escalating and tracking advanced repair to specialized teams.
• Provides status of data circuits and escalates repair of circuits to responsible 3rd parties (RBOC/CLEC).
• Responsible for the rapid assessment of both the nature and severity of customer problems to evaluate appropriate response, engages various support organizations to provide that response.
• Assists and supports the engaged support organizations to reduce duration and severity of customer impact and/or loss of redundancy.

Other benefits

• Extra week of vacation (25 days)
• Meal vouchers
• Compensation for income loss due to sickness
• Advanced medical program
• Company risk life insurance
• Centre teambuilding events

Requirements for the employee

Required education

University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Educational Specialization

Science, Operations, Engineering, Management or Systems Integration preferred or equivalent related network experience

Language skills

English - Upper intermediate (B2)

Personality requirements and skills

• Technical knowledge of IP-based networks, systems and applications to include at least one or more of the following: IP Routing, Routing Protocols, VPN, GGSN, EPC, DNS, Femtocell, Mobile Data, Data Applications, SMS, GPRS, UMTS, and/or LTE.
• Typically a BS degree in Science, Operations, Engineering, Management or Systems Integration preferred or equivalent related network experience.
• Candidate must have strong communications and troubleshooting skills.
• Candidate should maintain up to date knowledge of the AT&T's production network configuration and third party apps.
• Previous experience with phone support preferred (Call Center/Tier 2 Escalations, CCNA preferred.


Brief description of the company

Considering we’ve done some pretty impressive work around here, that’s saying something. But we couldn’t have done it without our brilliant people, and you could be one of them. With an average of two patents a day and eight Nobel Prizes to our name, it’s no wonder that for more than a century we have been defining the industry and setting the bar for innovation. This is your chance to do the same. Explore a career with AT&T.

Main focus of the company's activities

Information technology, computer programming, web portals

Information about the selection process

Network Technician tracking the Mobility Core network in National Data Centers. Brno team is responsible for assistance during Maintenance Window, where Tier 2 team are performing changes in the network. Tracking all work by using AOTS-M as a ticketing system and Netcool as alarming tool gives employee a view of current issues in the network.

Company address

AT&T Global Network Services Czech Republic,
The Campus Science Park, Palachovo namesti 726/2,
Brno, 625 00

ID: 2808535   Dátum zverejnenia: 11.11.2016