Advanced Technical Support Analyst (Ref. No.: 150130)

Information about the position

  • Place of work: Bratislava, Košice
  • Contract type: full-time

Job description, responsibilities and duties

Performance and Capacity Services is a pay-for service which provides analysis of customer network behavior and makes recommendations for improvement and growth. The PCS Analysts reviews network performance data to conduct root cause analysis, investigate potential service impacts, and documents via Out of Specification reports.

Roles and Responsibilities:
Analysis of network performance data, technical investigation of root cause for exceptions, interpretation of trends, preparation of reports and presentation to customer of analysis and recommendations.

Key Competencies and Skills:
- Fluent English language communication skills are required including proficient writing ability.
- PC literate with experience of a range of software packages.
- Advanced knowledge of communication technologies and networking technologies e.g.
- TCP / IP, Routing protocols, LAN, WAN technologies and specifications (FR, ATM, PPP, HDLC, VoIP, MPLS)
- Experience with Network Performance Tools based on SNMP, Netflow

Personal Skills:
- Ability to work to tight deadlines while maintaining output quality
- The ability to interact on the phone with customers and peers abroad.
- Prior experience interfacing directly or over a phone with native English speakers is desired.
- Flexible, Self-motivated, Analytical mind, Proactive problem solver, Stress resistant, Team player, Open to learn.

Additional Information: Qualifications :
Mostly working on flexible hours. Working according to U.S. business hours may be required occasionally. Good spoken and written English.

Requirements for the employee

Required education

University education (Bachelor's degree)
University education (Master's degree)

Educational Specialization

CCNA or equivalent technical certification preferred.

Language skills

English - Upper intermediate (B2)


Brief description of the company

Considering we’ve done some pretty impressive work around here, that’s saying something. But we couldn’t have done it without our brilliant people, and you could be one of them. With an average of two patents a day and eight Nobel Prizes to our name, it’s no wonder that for more than a century we have been defining the industry and setting the bar for innovation. This is your chance to do the same. Explore a career with AT&T.

Main focus of the company's activities

Information technology, computer programming, web portals

Company address

AT&T Global Network Services Slovakia s r.o.
Aupark, Einsteinova 24
85101 Bratislava

ID: 2798982   Dátum zverejnenia: 4.11.2016