AT&T Customer Care Agent, Žilina (Ref. No.: 150110)

Information about the position

  • Place of work: Žilina, Žilina region, Bytča, Čadca, Martin
  • Contract type: full-time

Job description, responsibilities and duties

Launch your future with AT&T and join the world’s leading technology and communication company!

Are you keen to improve your English?
Have an interest in technology?
Enjoy learning and solving problems?
Want to be part of an international team?
Flexible to work different shifts to suit your lifestyle?
Looking to gain new skills and career experience?

Working as an AT&T Customer Care Agent in our new digital customer care center offers the perfect learning and development opportunity for fresh graduates and those with prior experience looking for a new challenge. Whatever your background what unites us is a passion for solving problems and helping our customers. An interest in technology certainly helps but a willingness to learn new skills is essential.
Your journey to become an AT&T Customer Care Agent starts today.

Roles and Responsibilities:

• Answer in-coming phone calls or on-line chat queries as the first line of support
• Provide assistance for our innovative products and services
• Maintain a positive and helpful customer relationship at all times.

Other benefits

What can we offer you?

Alongside a challenging, demanding role in a new and exciting team we can offer you the right work/life balance as well as a selection of benefits to support you including:

Sickness compensation plan
Company contribution to pension fund
Annual bonus
Sport & Culture
Private medical program
Extensive Life and Disability Insurance
Special bonus for the important life events e.g. birth of child, marriage
Flexible working
Numerous lifestyle discounts
Company events
Award winning ‘AT&T University’

Requirements for the employee

Required education

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Language skills

English - Upper intermediate (B2)

Personality requirements and skills

Key Competencies and Skills:

• Advanced spoken English: B2-C1 level
• A logical mind-set and a passion for problem solving
• Willingness to work in a 24/7 environment :
(Morning shift, Afternoon Shift, Evening shift, Night Shift based on the business need and individual preferences)
• Good organization and attention to detail, flexibility
• Customer service “I can help” attitude.


Brief description of the company

Considering we’ve done some pretty impressive work around here, that’s saying something. But we couldn’t have done it without our brilliant people, and you could be one of them. With an average of two patents a day and eight Nobel Prizes to our name, it’s no wonder that for more than a century we have been defining the industry and setting the bar for innovation. This is your chance to do the same. Explore a career with AT&T.

Main focus of the company's activities

Information technology, computer programming, web portals

Information about the selection process

Additional Information:
Joining AT&T:

First stage telephone interview: where you can learn more about the opportunity
Selection event: face-to-face half/full day which includes English tests and interviews held at a location in Zilina.

Important: Our new center in Zilina is scheduled to open in 2017 and will be home to nearly 400 employees. Please apply today to register your interest for roles starting in February onwards. We will be in touch later in the year to progress your application.

Company address

AT&T Global Network Services Slovakia s r.o.
Aupark, Einsteinova 24
85101 Bratislava

ID: 2771182   Dátum zverejnenia: 18.10.2016