Local Technical Support - IT Specialist

Information about the position

  • Place of work: Žilina region, Žilina
  • Start date: ASAP
  • Contract type: full-time

Job description, responsibilities and duties

Location: Zilina, Slovakia
EMEA working hours

We are looking for an IT Specialist who will be responsible for quality IT problem management and IT customer care.

You will be in daily contact with internal customers in Zilina, responding to and resolving IT service requests according to specified service level agreements (SLA’s). Requests will be initiated by the IT Service Desk, which customers are asked to contact initially to report faults.

Roles and Responsibilities:
∙ Providing end-users with IT on-site support as needed, remote support for homeworkers and small sites, performing installation, configuration, analysis, and troubleshooting of desktop software and hardware, network components, remote access, and other IT infrastructure and telecommunication matters as well as ensuring that all supported client software performs to specification.
∙ Verifying that users are in full compliance with company standards, security, and are fully licensed for whatever products they are using.
∙ Configuration of new PCs with the standard AT&T image, and delivery to the end-user, with training as necessary.
∙ Participating in the development of quality tools and quality management processes in a continuous improvement environment.

Key Competencies and Skills:
∙ We are looking for a customer oriented person with good communication skills and fluent English.
∙ You should have troubleshooting skills and experience with providing Software, Hardware and Networking support (2 – 4 years).
∙ Good organizational skills and ability to track and implement project plans on time and with quality are highly welcomed.
∙ Excellent Windows OS skills.
- University Degree in IT or similar field.

Requirements for the employee

Required education

University education (Bachelor's degree)
University education (Master's degree)

Educational Specialization


Language skills

English - Advanced (C1)

Computer skills - user

Microsoft Windows - expert


Brief description of the company

Considering we’ve done some pretty impressive work around here, that’s saying something. But we couldn’t have done it without our brilliant people, and you could be one of them. With an average of two patents a day and eight Nobel Prizes to our name, it’s no wonder that for more than a century we have been defining the industry and setting the bar for innovation. This is your chance to do the same. Explore a career with AT&T.

Main focus of the company's activities

Information technology, computer programming, web portals

Company address

AT&T Global Network Services Slovakia s r.o.
Aupark, Einsteinova 24
85101 Bratislava

ID: 2763344   Dátum zverejnenia: 12.10.2016