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Local Technical Support - IT Specialist

Place of work
Bratislava
Contract type
full-time
Start date
ASAP

Information about the position

Job description, responsibilities and duties

Location: Bratislava, Slovakia
EMEA working hours

We are looking for an IT Specialist who will be responsible for quality IT problem management and IT customer care.

You will be in daily contact with internal customers in Bratislava, responding to and resolving IT service requests according to specified service level agreements (SLA’s). Requests will be initiated by the IT Service Desk, which customers are asked to contact initially to report faults.

Roles and Responsibilities:
∙ Providing end-users with IT on-site support as needed, remote support for homeworkers and small sites, performing installation, configuration, analysis, and troubleshooting of desktop software and hardware, network components, remote access, and other IT infrastructure and telecommunication matters as well as ensuring that all supported client software performs to specification.
∙ Verifying that users are in full compliance with company standards, security, and are fully licensed for whatever products they are using.
∙ Configuration of new PCs with the standard AT&T image, and delivery to the end-user, with training as necessary.
∙ Participating in the development of quality tools and quality management processes in a continuous improvement environment.

Key Competencies and Skills:
∙ We are looking for a customer oriented person with good communication skills and fluent English.
∙ You should have troubleshooting skills and experience with providing Software, Hardware and Networking support (2 – 4 years).
∙ Good organizational skills and ability to track and implement project plans on time and with quality are highly welcomed.
∙ Excellent Windows OS skills.
  • University Degree in IT or similar field.

Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)
University education (Master's degree)

Educational Specialization

Telecommunications

Language skills

English - Advanced (C1)

Other knowledge

Microsoft Windows - Expert

Advertiser

Brief description of the company

Considering we’ve done some pretty impressive work around here, that’s saying something. But we couldn’t have done it without our brilliant people, and you could be one of them. With an average of two patents a day and eight Nobel Prizes to our name, it’s no wonder that for more than a century we have been defining the industry and setting the bar for innovation. This is your chance to do the same. Explore a career with AT&T.

Contact

Contact person: Katerina Velka
E-mail: send CV
Apply now

More good reasons to join us...


Sickness compensation plan, Private medical program, Extensive life and disability insurance

Employee discounts

Company team building events, Sports & culture

Numerous lifestyle discounts

Annual team award bonus, Special bonus for important life events

Award winning AT&T university

On-site parking
ID: 2751367  Dátum zverejnenia: 10.10.2016