Billing Management Specialist - US Dispute Solver (working afternoons)

Information about the position

  • Place of work: Lakeside Park, Tomasikova 24, Bratislava
  • Contract type: full-time

Job description, responsibilities and duties

****this position requires US hours*****
The mission of the AT&T Dispute Management Team is to resolve queries and disputes, related to invoicing and contracting, in an accurate and timely manner establishing and rectifying the root cause to prevent recurrence.

The role is very much that of a ‘Problem Solver’, an aptitude to assimilate data from various sources, having confidence in the use of technical tools and standard Microsoft software, accompanied with strong communications skills, will lead to success in this role.

Roles and Responsibilities:
The successful candidate will be able to demonstrate problem solving, time and conflict management behaviours and have a strong respect for process. Excellent written and oral English Language skills are essential in AT&T’s international work environment as are team working skills.

The role is ever changing, with its responsibilities expanding in line with the needs of the business and its changing service offerings / associated tool sets. The successful candidate should be enthusiastic toward, and committed to, improving their own skills set in the area of AT&T’s services and billing systems.

Other benefits

• Meal vouchers
• Compensation for income loss due to sickness
• Company risk life insurance
• Centre teambuilding events
• Trainings
• Taxi ride home from work for free
• and others

Requirements for the employee

Required education

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Language skills

English - Upper intermediate (B2)

Personality requirements and skills

✔ Fluent English language communication skills are required including proficient writing ability
✔ PC literate with experience of a range of software packages.
✔ Ability to work to tight deadlines while maintaining output quality
✔ The ability to interact on the phone with customers and their peers during problem determination process. Prior experience interfacing directly with customers, project managers and internal organisations is desired.
✔ Flexible, Analytical mind, Problem solver, Stress resistant, Team player


Brief description of the company

Considering we’ve done some pretty impressive work around here, that’s saying something. But we couldn’t have done it without our brilliant people, and you could be one of them. With an average of two patents a day and eight Nobel Prizes to our name, it’s no wonder that for more than a century we have been defining the industry and setting the bar for innovation. This is your chance to do the same. Explore a career with AT&T.

Main focus of the company's activities

Information technology, computer programming, web portals

Company address

AT&T Global Network Services Slovakia s r.o.
Aupark, Einsteinova 24
85101 Bratislava

ID: 2584251   Dátum zverejnenia: 2.12.2016