VoIP Specialist

Information about the position

  • Place of work: Brno, Czech Republic
  • Contract type: full-time

Job description, responsibilities and duties

Location: Brno, Czech Republic
Working hours: 24/7 rotating shift system

VoIP Technical Support SME has the ability to perform and coordinate complex trouble resolution for AT&T’s Voice Over IP applications. With the ability to write, understand, tailor, document, and execute change requests with-in the VOIP arena. In addition, SME responsibility includes support for the VoIP network and life cycle maintenance teams within the VOIP Technical Reliability Center and Fault Management Groups. Because this position partners with AT&T Labs, Technical Development, Advanced Technical Support, the VOIP Fault Management teams, and external vendors, communication and teamwork skills are also necessary for success. VoIP experience and good UNIX skills are key to meeting the requirements for this job.

Other benefits

Candidates can enjoy:

• Demanding and interesting job.
• Trainings on supported vendors, certifications.
• Further career opportunities.
• International and multicultural teams cooperation – US, India
• Modern workplace to make your job comfortable.
• Extra week of vacation (5 weeks).
• Meal vouchers.
• Compensation for income loss due to sickness.
• Advanced medical program.
• Company risk life insurance.
• Center teambuilding events.

Requirements for the employee

Required education

University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Language skills

English - Upper intermediate (B2)

Personality requirements and skills

Candidates must meet the majority of the following criteria:

• Absolutely have strong UNIX, SIP, and/or VoIP Applications related skills.
• Be willing to meet the demands of a 24x7 position including rotating on-call, night and weekend work and other out of hours support.
• Have a broad level of advanced technical knowledge, combined with the conceptual ability to relate work performed to the overall VoIP platform.
• Ability to proactively identify and troubleshoot VoIP service impacting troubles.
• Active level of English – spoken/written
• Flexibility, adaptability, reliability.
• Experience with Alcatel Lucent is a great plus!


Brief description of the company

Considering we’ve done some pretty impressive work around here, that’s saying something. But we couldn’t have done it without our brilliant people, and you could be one of them. With an average of two patents a day and eight Nobel Prizes to our name, it’s no wonder that for more than a century we have been defining the industry and setting the bar for innovation. This is your chance to do the same. Explore a career with AT&T.

Main focus of the company's activities

Information technology, computer programming, web portals

Company address

AT&T Global Network Services Slovakia s r.o.
Aupark, Einsteinova 24
85101 Bratislava

ID: 2420220   Dátum zverejnenia: 16.3.2017