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AT&T Customer Care Agent - Become the voice of AT&T!

Place of work
Lakeside Park, Tomasikova 64, Bratislava
Contract type
full-time

Information about the position

Job description, responsibilities and duties

Location: Bratislava, Slovakia

'BECOME THE VOICE OF AT&T'

It takes not only talent but intensive training to improve customer service, which we can provide. We will give you the training, support, tools and means to be the best in the industry. We also offer great experience, personal growth and most importantly opportunity to join the company recognized by Fortune magazine as the one of the World's Most Admired Telecommunications Companies.

Jeden z našich najúspešnejších produktov nazývaný U-Verse používa veľké množstvo zákazníkov v Severnej Amerike.
Títo zákazníci sa často stretávajú s rôznymi technickými problémami, ktoré im práve my pomáhame vyriešiť.
Ak radi hľadáte riesenia problémov a záleží Vám na vynikajúcich zákazníckych službách, ste to práve Vy koho hľadáme.

Key responsibilities

In this role you will:

• Answer in-bound support related phone calls
• Provide support for all U-Verse products through customer interaction and the use of the industry leading diagnostic tools.
• Maintain customer relationship management
• Handle inquiries from customers related to services, network coverage, features, handsets & devices, accessories, repair & troubleshooting, billing and rate plans service activations and changes.

Employee perks, benefits

AT&T benefits:
• Special occasion contribution (marriage and child birth)
• Universal vouchers
• Compensation for income loss due to sickness
• Meal contribution
• Special working time contribution
• Cultural activities
• Sports activities
• Company events
• Life insurance
• Referral bonus

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Language skills

English - Upper intermediate (B2)

The position is suitable for a fresh graduate

Yes

Personality requirements and skills

To apply for this role you must have:

• Advanced English skills (written and verbal) - B2/C1 level
• A logical mind-set and a passion for problem solving
• Ability to work in multi-cultural global environment
• Strong interpersonal and communication skills
• Good organization and attention to detail skills
• A willingness to work 24/7
• Basic knowledge of communication technology (e.g. media, internet, telephony)
• Customer facing experience
• Experience of team working

Assessment process:

• AT&T Recruiter telephone interview
• In AT&T Bratislava location Interviews and group exercises

Expected start date:

Successful candidates will be expected to start in May /June 2018

Advertiser

Brief description of the company

Considering we’ve done some pretty impressive work around here, that’s saying something. But we couldn’t have done it without our brilliant people, and you could be one of them. With an average of two patents a day and eight Nobel Prizes to our name, it’s no wonder that for more than a century we have been defining the industry and setting the bar for innovation. This is your chance to do the same. Explore a career with AT&T.

Company address

AT&T
Aupark Tower, Einsteinova 24
851 01 Bratislava

Contact

Contact person: Hana Balikova
E-mail: send CV
Apply now

More good reasons to join us...


Sickness compensation plan, Private medical program, Extensive life and disability insurance

Employee discounts

Company team building events, Sports & culture

Numerous lifestyle discounts

Annual team award bonus, Special bonus for important life events

Award winning AT&T university

On-site parking