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Join a multi-national company and
New Team - Customer Support for Billing Dispute (US hours)
Place of work
Lakeside Park, Tomasikova 24, Bratislava
Lakeside Park, Tomasikova 24, Bratislava
Contract type
full-time
full-time
Start date
approx. February 15
approx. February 15
Information about the position
Job description, responsibilities and duties
***This is a great opportunity for you! Become a part of our new teams in our Bratislava center in Lakeside Park. If you speak good English and you are a problem solver, we are looking for you! ***
Working hours: US time (from afternoon till late evening)
Location: Lakeside Park, Tomasikova 64, Bratislava
Contract type: fixed-term for 1 year (possibility to extend depending on business needs and employee performance)
AT&T, leading global telecommunication company is dedicated to providing the next generation of technology, as well as working with these technologies. The future is now, are you ready for the challenge?
RESPONSIBILITIES:
The mission of the AT&T Dispute Management Team is to resolve queries and disputes, related to invoicing and contracting, in an accurate and timely manner establishing and rectifying the root cause to prevent recurrence.
The role is very much that of a ‘Problem Solver’, an aptitude to assimilate data from various sources, having confidence in the use of technical tools and standard Microsoft software, accompanied with strong communications skills, will lead to success in this role.
The job includes resolving billing and contracting related disputes directly with a customer on the phone (front office) as well as resolving more complex tasks offline (back office). Thus, a combination of excellent communication skills and analytical thinking is crucial to be successful in this role.
The role is ever changing, with its responsibilities expanding in line with the needs of the business and its changing service offerings / associated tool sets. The successful candidate should be enthusiastic toward, and committed to, improving their own skills set in the area of AT&T’s services and billing systems.
Working hours: US time (from afternoon till late evening)
Location: Lakeside Park, Tomasikova 64, Bratislava
Contract type: fixed-term for 1 year (possibility to extend depending on business needs and employee performance)
AT&T, leading global telecommunication company is dedicated to providing the next generation of technology, as well as working with these technologies. The future is now, are you ready for the challenge?
RESPONSIBILITIES:
The mission of the AT&T Dispute Management Team is to resolve queries and disputes, related to invoicing and contracting, in an accurate and timely manner establishing and rectifying the root cause to prevent recurrence.
The role is very much that of a ‘Problem Solver’, an aptitude to assimilate data from various sources, having confidence in the use of technical tools and standard Microsoft software, accompanied with strong communications skills, will lead to success in this role.
The job includes resolving billing and contracting related disputes directly with a customer on the phone (front office) as well as resolving more complex tasks offline (back office). Thus, a combination of excellent communication skills and analytical thinking is crucial to be successful in this role.
The role is ever changing, with its responsibilities expanding in line with the needs of the business and its changing service offerings / associated tool sets. The successful candidate should be enthusiastic toward, and committed to, improving their own skills set in the area of AT&T’s services and billing systems.
Employee perks, benefits
• Taxi ride home on company costs when finishing after 10 PM (within Bratislava only)
• Meal vouchers
• Compensation for income loss due to sickness
• Company risk life insurance
• Centre teambuilding events
• Trainings
• Meal vouchers
• Compensation for income loss due to sickness
• Company risk life insurance
• Centre teambuilding events
• Trainings
Requirements for the employee
Candidates with education suit the position
Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)
Language skills
English - Upper intermediate (B2)
The position is suitable for a fresh graduate
Yes
Personality requirements and skills
Fluent English
- Secondary school or university education
- Very good communication skills - The ability to interact on the phone with customers and their peers during problem determination process. Prior experience interfacing directly with customers, project managers
- Excellent analytical and problem-solving skills – ability to analyze and search for a possible error
- Precise, detail-oriented and stress resistant
- Previous office related experience preferred
- Good command of MS Office package
Advertiser
Brief description of the company
Considering we’ve done some pretty impressive work around here, that’s saying something. But we couldn’t have done it without our brilliant people, and you could be one of them. With an average of two patents a day and eight Nobel Prizes to our name, it’s no wonder that for more than a century we have been defining the industry and setting the bar for innovation. This is your chance to do the same. Explore a career with AT&T.
Contact
More good reasons to join us...
Sickness compensation plan, Private medical program, Extensive life and disability insurance
Employee discounts
Company team building events, Sports & culture
Numerous lifestyle discounts
Annual team award bonus, Special bonus for important life events
Award winning AT&T university
On-site parking
ID: 1924056
Dátum zverejnenia: 22.12.2014
2014-12-22
lokalita: Bratislava Pozícia: Administrative Worker, Official, Billing Clerk, Billing Specialist, Call Operator, Customer Support Specialist Spoločnosť: AT&T Global Network Services Slovakia