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Senior Associate, Work Center Technical Support (Project: SP)
AT&T Global Network Services Czech Republic
Place of work
Brno, Czechia
Brno, Czechia
Contract type
full-time
full-time
Start date
ASAP
ASAP
Information about the position
Job description, responsibilities and duties
We have a passion for technology which is all about making it simpler for people to live, work and play. Our service should be the same. This is where you come in. We are hiring for our Network Operations Specialist team in Brno, Czech Republic which works as the second line of support for AT&T enterprise Customers as well as internal teams. We support wide range of service lines at tier 2 level. Uses AT&T toolset and guided workflow system to accomplish tasks.
Our Network Operations Specialists work to answer questions and resolve customer issues, supporting a wide variety of products and services. A solid understanding of communication media and technology is certainly an advantage but a willingness to learn is more important as training will be provided. However, you must be an CCNA level equivalent, advanced English speaker, thrive in a team environment and gain real satisfaction from helping other people.
Roles and responsibilities
This exciting opportunity is all about the challenge of finding solutions and collaborating with a diverse range of mostly U.S based customers. We will develop your problem-solving skills using the latest tools and technology so you can deliver an effortless customer experience. Help our customers get the most from our solutions and help yourself get the most out of your career.
Key competencies and Skills
∙ CCNA certification or knowledge - Candidates with no CCNA will only be considered when able to demonstrate relevant Network Operations Centre experience
∙ Knowledge of the ISDN methods used for invoking backup solutions, configuration of ACL’s, troubleshooting COS issues and working knowledge of routing protocols such as OSPF, RIP, BGP and EIGRP to troubleshoot routing issues
∙ Proficiency in the use of PC systems (hardware, operating systems) and applications
∙ Excellent Customer Service skills / Excellent telephone manner / Professionalism at all times
∙ Ability to follow defined processes
∙ Good problem solving skills / Logical and analytical reasoning / Co-ordination skills
∙ Excellent communication skills (verbal & written)
∙ Ability to work well under pressure, multi task, set priorities and make well-considered decisions, assertiveness
∙ Interface effectively with all levels of management both internally and externally
∙ A plus is the ability to work in 24/7 support
Education and qualifications
- 1+ years’ experience of the networking services industry
- Good understanding of networking principles and protocols (WAN – MPLS/VPN, WLAN & LAN)
- CCNA certification or proven knowledge
Additional Information
Location: Brno, Czech Republic
Working time: EMEA shifts (9.00-17.30, 13.30-22.00) or 24x7 shifts
Our Network Operations Specialists work to answer questions and resolve customer issues, supporting a wide variety of products and services. A solid understanding of communication media and technology is certainly an advantage but a willingness to learn is more important as training will be provided. However, you must be an CCNA level equivalent, advanced English speaker, thrive in a team environment and gain real satisfaction from helping other people.
Roles and responsibilities
This exciting opportunity is all about the challenge of finding solutions and collaborating with a diverse range of mostly U.S based customers. We will develop your problem-solving skills using the latest tools and technology so you can deliver an effortless customer experience. Help our customers get the most from our solutions and help yourself get the most out of your career.
Key competencies and Skills
∙ CCNA certification or knowledge - Candidates with no CCNA will only be considered when able to demonstrate relevant Network Operations Centre experience
∙ Knowledge of the ISDN methods used for invoking backup solutions, configuration of ACL’s, troubleshooting COS issues and working knowledge of routing protocols such as OSPF, RIP, BGP and EIGRP to troubleshoot routing issues
∙ Proficiency in the use of PC systems (hardware, operating systems) and applications
∙ Excellent Customer Service skills / Excellent telephone manner / Professionalism at all times
∙ Ability to follow defined processes
∙ Good problem solving skills / Logical and analytical reasoning / Co-ordination skills
∙ Excellent communication skills (verbal & written)
∙ Ability to work well under pressure, multi task, set priorities and make well-considered decisions, assertiveness
∙ Interface effectively with all levels of management both internally and externally
∙ A plus is the ability to work in 24/7 support
Education and qualifications
- 1+ years’ experience of the networking services industry
- Good understanding of networking principles and protocols (WAN – MPLS/VPN, WLAN & LAN)
- CCNA certification or proven knowledge
Additional Information
Location: Brno, Czech Republic
Working time: EMEA shifts (9.00-17.30, 13.30-22.00) or 24x7 shifts
Employee perks, benefits
• Extra Week of Vacation – 5 weeks in total
• Meal vouchers – total value of voucher is CZK 90,- per working day (30 CZK employee contribution per voucher)
• Annual bonuses
• Compensation for Income Loss due to Sickness – up to 90% of the base contractual salary
• Shift Premiums – above mandatory legal requirements
• Advanced Medical Program – White card program from vendor for Employee (possibility to add Spouse and Child
at Employee´s cost)
• Group Risk Life insurance – coverage for cases of Death or Permanent Disability up to 625.000 CZK or Employee´s annual salary if higher; fully covered by AT&T, valid only during Employment relationship
• Employee Assistance Program (EAP) – voluntary and confidential service 24/7 to support Employees in various
life time situations
• Cafeteria Program and Pension scheme (after 1 year) – 3% of your annual income as contribution for Leisure activities or Pension scheme
• Center Teambuilding Events
• Meal vouchers – total value of voucher is CZK 90,- per working day (30 CZK employee contribution per voucher)
• Annual bonuses
• Compensation for Income Loss due to Sickness – up to 90% of the base contractual salary
• Shift Premiums – above mandatory legal requirements
• Advanced Medical Program – White card program from vendor for Employee (possibility to add Spouse and Child
at Employee´s cost)
• Group Risk Life insurance – coverage for cases of Death or Permanent Disability up to 625.000 CZK or Employee´s annual salary if higher; fully covered by AT&T, valid only during Employment relationship
• Employee Assistance Program (EAP) – voluntary and confidential service 24/7 to support Employees in various
life time situations
• Cafeteria Program and Pension scheme (after 1 year) – 3% of your annual income as contribution for Leisure activities or Pension scheme
• Center Teambuilding Events
Requirements for the employee
Candidates with education suit the position
Secondary with school-leaving examination
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)
Language skills
English - Upper intermediate (B2)
Advertiser
Brief description of the company
Considering we’ve done some pretty impressive work around here, that’s saying something. But we couldn’t have done it without our brilliant people, and you could be one of them. With an average of two patents a day and eight Nobel Prizes to our name, it’s no wonder that for more than a century we have been defining the industry and setting the bar for innovation. This is your chance to do the same. Explore a career with AT&T.
ID: 3693041
Dátum zverejnenia: 13.6.2019
2019-06-13
lokalita: Brno Pozícia: IT Network Administrator, IT/Technical Support Specialist, Network and Service Operation Specialist, Technician Spoločnosť: AT&T Global Network Services Czech Republic