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Advanced Network Tier 2 Support

Místo práce
Palachovo Namesti 726/2, - Brno, Brno - město
Druh pracovního poměru
plný úvazek

Informace o pracovním místě

Náplň práce, pravomoci a zodpovědnosti

Advanced Tier 2 support for Incidents related to Cisco IP data and voice environment - Including the technical and leadership skills with good English communication skills required to diagnose and recover from complex IPT problems in real time and restoring the service per customer expectations.

Responsible for the day to day operations, incident resolution and advanced technical support related to Cisco data and voice infrastructure.

Zaměstnanecké výhody, benefity

• Extra Week of Vacation – 5 weeks in total
• Meal vouchers
• Compensation for Income Loss due to Sickness
• Shift Premiums
• Advanced Medical Program
• Group Risk Life insurance
• Employee Assistance Program (EAP)
• Cafeteria Program and Pension scheme
• Parking place
• Special tariff for employees
• ATT University

Informace o náboru

This position needs to support 24/7 business need with rotational shift pattern.
Working hours include team coverage from Mon-Fri 12am-1:00pm and 24 hours on Saturday and Sunday.
Working time: EMEA hours and/or 24/7 shift pattern

Požadavky na zaměstnance

Pozici vyhovují uchazeči se vzděláním

vysokoškolské I. stupně
vysokoškolské II. stupně

Jazykové znalosti

Anglický jazyk - Středně pokročilý (B2)

Osobnostní předpoklady a dovednosti

  • CCNP Collaboration / Voice certification or equivalent working experience.
  • Experienced with remote access tools and ticketing systems.
  • Experience with Troubleshooting and resolving technical incidents in customer environment.
  • Advanced understanding of LAN and WAN Internetworking Devices - Routing, Switching, Subnetting.
  • Advanced understanding and Working knowledge of the data flow between various network infrastructures and their end points.

Education and qualifications:
  • Cisco CCNP/CCVP certification
  • University degree or equivalent
  • 2 years of relevant work experience (LAN, IPT, etc.) desired

Inzerující společnost

Stručná charakteristika společnosti

We’re proud of our team in The Czech Republic. In fact some of our most complex challenges are tackled by our Brno team from around the globe. How? By delivering great service, coming up with new ideas and pushing the limits of technology. Are you in?

Adresa společnosti

AT&T Czech Republic
Palachovo Namesti 726/2
- Brno
Česká republika
Apply now

More good reasons to join us...

Sickness compensation plan, Private medical program, Extensive life and disability insurance

Employee discounts

Company team building events, Sports & culture

Numerous lifestyle discounts

Annual team award bonus, Special bonus for important life events

Award winning AT&T university

On-site parking