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AT&T Customer Care Representative with EN (Ref. No.: 153604)

Place of work
Palachovo náměstí 726/2, Brno-Starý Lískovec, Czechia
Contract type
full-time
Basic wage component (gross) and other rewards
26 250 CZK - 33 600 CZK (+ uplifts for shifts)

Information about the position

Job description, responsibilities and duties

Our top of the range product called U VERSE has a high volume of customers who are looking for a helping hand to save the day. If you are the type of person who gets satisfaction from solving problems and has passion for excellent customer service, you are the Voice, we’ve been looking for.

Working Hours: Mon-Fri,
8-hour shifts, covering 12PM to 8AM (focus on afternoons, evenings and night shifts), no weekends

*** Suitable for graduates and candidates with limited experience! ***

Roles and Responsibilities:
• Answer in-coming support related phone calls as the first line of contact for the AT&T Premium customers (top 5% of customers)
• Provide support for all U-VERSE products - TV, phone, internet
• Maintain positive customer satisfaction and relationship
• Handle inquiries related to service, coverage, features, devices, accessories, repair & troubleshooting, billing, service activations and changes...

Key Competencies and Skills:
∙ Advanced spoken English: B2-C1 level - fluent communication skills
∙ A logical mind-set and a passion for problem solving
∙ Ability to work in almost 24/5 environment (distribution based on the business need)
∙ Basic knowledge of communication technology, e.g. INTERNET, TV, PHONE, ...
∙ Ability to interact with customers on the phone during problem determination process
∙ Flexibility, good organization and attention to detail,
∙ Ability to work in multi-cultural global environment

Information about the selection process

Additional Information:
Assessment process:
∙ AT&T Recruiter telephone interview
∙ English and technical tests
∙ Personal Interview on AT&T Brno location / Online Interview

Compensation:
∙ Test results and experience are reflected in proposed base salary (ranging from 26 250 - 33 600 CZK / gross/ month)
∙ Uplifts for night/weekend shifts added on top of the base monthly salary
∙ Benefits - 5 weeks of holidays, meal vouchers, private health care, life risk insurance, yearly performance bonus, discounts, relocation package, ...

Expected start date:
January, February, March, April 2019

About U VERSE:
  • AT&T offers best-in-class entertainment through its U-verse and DirecTV offerings.
  • AT&T U-verse is an integrated bundle of services including TV, High Speed Internet and Digital home phone using IP technology.
  • "5 duvodu, proc je pozice agenta v AT&T zakaznickem centru skvelou volbou“ https://www.att.jobs/att-agent-zakaznicke-podpory-nabidka

Learn more about Brno, Czech Republic:
  • https://inside.att.jobs/welcome-to-brno#subpage/t5zlw

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education

Language skills

English - Upper intermediate (B2)

The position is suitable for a fresh graduate

Yes

Advertiser

Brief description of the company

Considering we’ve done some pretty impressive work around here, that’s saying something. But we couldn’t have done it without our brilliant people, and you could be one of them. With an average of two patents a day and eight Nobel Prizes to our name, it’s no wonder that for more than a century we have been defining the industry and setting the bar for innovation. This is your chance to do the same. Explore a career with AT&T.

Company address

AT&T Czech Republic

- Brno
Czech Republic

Contact

Contact person: Katerina Velka
E-mail: send CV
Apply now

More good reasons to join us...


Sickness compensation plan, Private medical program, Extensive life and disability insurance

Employee discounts

Company team building events, Sports & culture

Numerous lifestyle discounts

Annual team award bonus, Special bonus for important life events

Award winning AT&T university

On-site parking
ID: 2640086   Dátum zverejnenia: 13.12.2018   Základná zložka mzdy (brutto) a ďalšie odmeny:   26 250 CZK - 33 600 CZK (+ uplifts for shifts)