AT&T Customer Care Agent with EN (Ref. No.: 150043)

Information about the position

  • Place of work: Palachovo Namesti 726/2, Brno, Brno - City
  • Salary offered (gross): 25 000 CZK - 32 000 CZK (+ uplifts for shifts)
  • Contract type: full-time

Job description, responsibilities and duties

*** Suitable for graduates and candidates with limited experience! ***

Our top of the range product called U VERSE has a high volume of customers who are looking for a helping hand to save the day. If you are the type of person who gets satisfaction from solving problems and has passion for excellent customer service, you are the Voice, we’ve been looking for.

Working Hours: US shift pattern (focus on Afternoon/Evening/Night Shifts, shifts covering from 12PM to 8AM, 8hours shifts, no weekends)

Roles and Responsibilities:

• Answer in-coming support related phone calls as the first line of contact for the company
• Provide support for all U VERSE products
• Maintain positive customer satisfaction and relationship
• Handle inquiries related to service, coverage, features, devices, accessories, repair & troubleshooting, billing, service activations and changes...

Other benefits

About U VERSE:

AT&T offers best-in-class entertainment through its U-verse offering.
AT&T U-verse is an integrated bundle of services including TV, High Speed Internet and Digital home phone using IP technology.

Requirements for the employee

Required education

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)

Language skills

English - Upper intermediate (B2)

Personality requirements and skills

Key requirements leading to success:

• Advanced English language skills on B2/C1 level
• A logical mind-set and a passion for problem solving
• Willingness to work working hours over 24/7 shift pattern (based on the business need)
• Basic knowledge of communication technology (e.g. TV, phone, internet...)
• Ability to interact with customers on the phone during problem determination process
• Good organization skills and attention to detail
• Ability to work in multi-cultural global environment


Brief description of the company

Considering we’ve done some pretty impressive work around here, that’s saying something. But we couldn’t have done it without our brilliant people, and you could be one of them. With an average of two patents a day and eight Nobel Prizes to our name, it’s no wonder that for more than a century we have been defining the industry and setting the bar for innovation. This is your chance to do the same. Explore a career with AT&T.

Main focus of the company's activities


Information about the selection process

Assessment process:
• AT&T Recruiter telephone interview
• English and technical tests, personal Interview on AT&T Brno location

• Test results and experience are reflected in proposed salary
• Uplifts for night/weekend shifts added on top of the base monthly salary
• Benefits - 5 weeks of holidays, meal vouchers, private health care, life risk insurance, yearly performance bonus, discounts, ...

Start dates in:
January, February, March 2018

Company address

AT&T Global Network Services Czech Republic,
The Campus Science Park, Palachovo namesti 726/2,
Brno, 625 00


Contact person: Katerina Velka
E-mail: send CV

ID: 2640086   Dátum zverejnenia: 2.1.2018