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Technical Support Specialist (Time Tracking and Attendance Software)
Aston ITM, s.r.o.
Place of work
Reding Tower 2, Račianska, Rača
Reding Tower 2, Račianska, Rača
Contract type
full-time
full-time
Start date
ASAP
ASAP
Wage (gross)
From 1 300 EUR/monthSalary can vary according to your skills and experience in field.
From 1 300 EUR/monthSalary can vary according to your skills and experience in field.
Information about the position
Job description, responsibilities and duties
XperienceHR s.r.o. is a proud partner of Aston ITM s.r.o. and companies share one office space.
XperienceHR is Your People Tool. The XperienceHR team loves creating our product and this shines through in our commitment to our clients. We are passionate about creating the next gen, complex yet flexible enterprise SaaS solutions that help our customers and their employees succeed. Some of our clients: Pfizer, Zurich Insurance Group, Trenkwalder, Dell Germany, Arval, Swiss Life Select, Resco, Takko Fashion.
Join a friendly team of experts, who will provide you with all necessary support and training. You will work closely with Jana and Michal, our Senior Support Manager and Tech Lead.
Responsibilities:
• You would be working closely with Senior Support Manager and Tech Lead.
• Testing/Analyzing bugs and malfunctions - defect tracking, creating scenarios, bugs monitoring and reporting to developers
• Performing Test Cases for various testing processes
• Preparing Test Data for test cases
• You will need understanding customer expectations from functionality and quality point of view, deep knowledge of XperienceHR software will be a must
• Clients´ support on the phone and email (initial implementation set up of new clients as well as continuous support using Asana Task Manager)
• Creating and reviewing technical documentation and user manuals incl. translations - under supervision (meaning we will help you learn :)
• Performing Customer training and presentations
• Preparing and setting up hardware
XperienceHR is Your People Tool. The XperienceHR team loves creating our product and this shines through in our commitment to our clients. We are passionate about creating the next gen, complex yet flexible enterprise SaaS solutions that help our customers and their employees succeed. Some of our clients: Pfizer, Zurich Insurance Group, Trenkwalder, Dell Germany, Arval, Swiss Life Select, Resco, Takko Fashion.
Join a friendly team of experts, who will provide you with all necessary support and training. You will work closely with Jana and Michal, our Senior Support Manager and Tech Lead.
Responsibilities:
• You would be working closely with Senior Support Manager and Tech Lead.
• Testing/Analyzing bugs and malfunctions - defect tracking, creating scenarios, bugs monitoring and reporting to developers
• Performing Test Cases for various testing processes
• Preparing Test Data for test cases
• You will need understanding customer expectations from functionality and quality point of view, deep knowledge of XperienceHR software will be a must
• Clients´ support on the phone and email (initial implementation set up of new clients as well as continuous support using Asana Task Manager)
• Creating and reviewing technical documentation and user manuals incl. translations - under supervision (meaning we will help you learn :)
• Performing Customer training and presentations
• Preparing and setting up hardware
Employee perks, benefits
• Flexible working hours, possibility of home office upon agreement
• Daily communication in business English
• Startup company culture accompanied in interaction with corporate clients globally
• Subsidized meal-tickets
• Laptop provided by company
• Company bar with fabulous local beers
• Compulsory work breaks (darts, table tennis)
• Daily communication in business English
• Startup company culture accompanied in interaction with corporate clients globally
• Subsidized meal-tickets
• Laptop provided by company
• Company bar with fabulous local beers
• Compulsory work breaks (darts, table tennis)
Requirements for the employee
Candidates with education suit the position
Secondary with school-leaving examination
Educational Specialization
Information Technologies
Language skills
English - Advanced (C1) and Slovak - Advanced (C1)
Personality requirements and skills
• Minimum 1 years of experience in technical support or customer service roles, preferably in a SaaS environment.
• Problem-solving mindset and attention to detail
• Good communication skills,
• Proven ability to work collaboratively in a fast-paced environment, effectively managing multiple priorities and deadlines.
• Experience with ticketing systems and remote support tools (e.g., Zoom, Asana) is a plus.
• A passion for providing outstanding customer service
• Willingness to provide training sessions to partners and clients.
• Ability to present XPHR tool, showcasing product features and benefits to potential clients.
• Slovak and English - mandatory. German is a plus.
• Problem-solving mindset and attention to detail
• Good communication skills,
• Proven ability to work collaboratively in a fast-paced environment, effectively managing multiple priorities and deadlines.
• Experience with ticketing systems and remote support tools (e.g., Zoom, Asana) is a plus.
• A passion for providing outstanding customer service
• Willingness to provide training sessions to partners and clients.
• Ability to present XPHR tool, showcasing product features and benefits to potential clients.
• Slovak and English - mandatory. German is a plus.
Advertiser
Brief description of the company
XperienceHR is Your People Tool. The XperienceHR team loves creating our product and this shines through in our commitment to our clients. We are passionate about creating the next gen, complex yet flexible enterprise SaaS solutions that help our customers and their employees succeed. Some of our clients: Pfizer, Zurich Insurance Group, Trenkwalder, Dell Germany, Arval, Swiss Life Select, Resco, Takko Fashion.
Number of employees
25-49 employees
ID: 3885118
Dátum zverejnenia: 22.2.2024
2024-02-22
lokalita: Bratislava Pozícia: Customer Support Specialist, IT Tester, IT/Technical Support Specialist Spoločnosť: Aston ITM, s.r.o.
Základná zložka mzdy (brutto): 1 300 EUR/month