Office & Customer Service Manager

Customer Service:
• First point of contact for customers, handling communication with customers related to processing their orders, organizing shipments and managing customer complaints
• Issuing invoices to customers and credit notes
• Control of customer credit limits
• Supporting Supply Chain Manager in forecasting, planning and healthy inventory management
• Participating in local S&OP meeting and preparation of minutes
• Responding to all customer requests for technical documentation, MSDS, marketing materials and samples
• creation of Master Data (SKU and customers, transport, incoterms, payment terms, addresses etc.) in local ERP system
• Ensuring proper logistics and related to timeline and costs

Office Management:
• Managing corporate mail and internal documents
• Managing and evidence of employee and office tools- phones, laptops, fleet etc.
• Contact with local service providers: telecoms, cleaning service, fleet leasing, office goods
• Recording contracts: commercial contracts, price lists, suppliers contracts
• Managing various types of reservations: hotels, business events and meetings
• Managing purchasing of product samples, POS materials
• Organizing local products expiry prolongation
• Reporting supporting local business: manage accounting provisions (commissions, rebates)

The offered position is the unique opportunity to join the fast growing organization of high stability and long market tradition. We offer competitive package of benefits, temporary contract of employment (maternity leave replacement), learning and development opportunities.

Please send your CV in ENGLISH. Thanking all of the applicants, we hereby inform that for the technical reasons we will be able to respond only to the selected applications.