Contact Center Manager

Place of work
Pribinova 19, Bratislava
Contract type
Start date
Wage (gross)
2 200 EUR/month

Information about the position

Job description, responsibilities and duties

• Leading an international contact center – Shared Service Center supporting other Arval entities
• Performing forecasting and scheduling of inbound and outbound activities
• Ensuring that the agreed SLA is respected
• Monitoring and ensuring of accountability for the application of operating systems including policies and procedures, operating structure, and information flow
• Works with key stakeholders (local and international) to continually improve ARVAL processes
• Implements best practice functionality of telephony system by working closely with IT
• Methodologically managing contact center and related processes
• Regular contact with the supported countries and solving uprising issues (in communication, in delivered services, in provided cooperation from the local country)
• Leading and supervising a team of Driver Desk Operators supporting drivers of selected Arval entities
• Responsible for switchboard activities
• Participating in the recruitment process
• Development of the team members, identifying talents

Employee perks, benefits

Team-buildings, Family day celebrations, Christmas party, Health Awareness day and other social occasions to celebrate the teamwork
5 weeks of vacation
Yearly bonus
Language courses
Multisport Card for active free time /50% of costs is covered by company/
Food voucher of value 4,- € per every working day - fully covered by Arval
Fruit Days – fresh fruits once week delivered to the office
Free water, coffee & tea in the office
The full benefit plan will be introduced during the interview

Information about the selection process

Only successful candidates will be contacted.

Expected date of completion of the selection process

20 January 2020 (1 more day remaining)

Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)
University education (Master's degree)

Educational Specialization

Management, Customer Service, Call Center

Language skills

English - Advanced (C1) and Slovak - Proficiency (C2)

Other knowledge

Microsoft Excel - advanced
Microsoft PowerPoint - advanced

Number of years of experience


Personality requirements and skills

Process improvement mindset
Ability to handle complex tasks at the same time
Conflict resolution skills


Brief description of the company

The everyday mission of the Arval team is to think of and introduce solutions which simplify and optimize services associated with auto mobility.Founded in 1989 and fully owned by BNP Paribas, Arval specialises in full service vehicle leasing. Arval offers its customers – professionals, SMEs and large international corporates – tailored solutions that optimise their employees' mobility and outsource the risks associated with fleet management. Expert advice and service quality, which are the foundations of Arval’s customer promise, are delivered in 28 countries by over 4,000 employees, and in 14 other countries through a network of partners. Arval’s total leased fleet adds up to over 1 000,000 vehicles throughout the world.

Number of employees

100-149 employees

Company address

Pribinova 19
811 09 Bratislava


Contact person: Ingrid Howland
Tel.: +421257108000
E-mail: send CV

Bude sa s Vami rozprávať

Antónia Mihalčinová
HR Admin
ID: 3818937  Dátum zverejnenia: 13.1.2020  Základná zložka mzdy (brutto): 2 200 EUR/month