Driver Desk Specialist /Czech and German Language essential/

Place of work
Pribinova 19, Bratislava
Contract type
Start date
Basic wage component (gross) and other rewards
From 1250 EUR

Information about the position

Job description, responsibilities and duties

As a Driver Desk Operator:
• You will be part of the international driver contact centre whose purpose is to deliver a high level of satisfaction to our drivers by providing a rapid and reliable service for their every-day mobility needs.
• You will be the first point of contact for all driver contact. Key activities include:
• ensuring and managing routine and exceptional maintenance operations in relation with Drivers in 3 countries
• checking agreed delivery time with car dealer and record changes into system and inform driver and client
• supporting drivers in the process of accident declaration
• managing appointments with drivers for new vehicle deliveries
• management of post event driver surveys including follow up of feedback
• processing of incoming fines
• management of requests for rental and relief vehicles
• Informing drivers about regular technical checks and seasonal tyre changing
• Management of various driver’s requests linked to usage of the vehicle
  • service booking
  • vehicle breakdown
  • accident
  • fuel card extension, blocking
  • provide technical information and advice
• Management of assistance services and mobility of the driver
• You will also host and direct customer supplier calls to other Arval teams

Employee perks, benefits

  • international environment
  • language courses on site
  • trainings
  • teambuildings and company events
  • 25 days of vacation for all
  • fruit days
  • coffee and tea in the kittchens for free
  • 4x sick days
  • home office
  • 4eur lunch tickets

Information about the selection process

Vopred ďakujeme za zasielanie štruktúrovaného životopisu v slovenskom a anglickom jazyku. Do predmetu správy uveďte, prosím, názov pracovnej pozície, o ktorú sa uchádzate.

Do životopisu vložte nasledovný text:

" Týmto dávam súhlas spoločnosti ARVAL SLOVAKIA, s.r.o. k spracovaniu mojich osobných údajov v databáze uchádzačov o zamestnanie t.j. k ich ukladaniu na nosiče dát, uchovávaniu, vyhľadávaniu v nich, triedeniu, kombinovaniu a likvidácií v zmysle Zákona č.428/2002 Zb. o ochrane osobných údajov. Súhlas je daný na dobu určitú po dobu 3 rokov. Po období 3 rokov budú údaje vymazané. Súhlas je možné kedykoľvek písomne odvolať kontaktovaním spoločnosti ARVAL."

Kontaktovať budeme len kandidátov, ktorých sa rozhodneme pozvať na osobné stretnutie. Ďakujeme za pochopenie.

Oslovovať budeme iba vybraných kandidátov!

Expected date of completion of the selection process

30 June 2019 (there are still 12 more days)

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)

Language skills

Czech - Proficiency (C2) and English - Upper intermediate (B2) and German - Advanced (C1)

Other knowledge

Microsoft Outlook - advanced
Microsoft Word - advanced

The position is suitable for a fresh graduate


Personality requirements and skills

• strong customer service orientation
• willingness to learn / develop
• good communication skills (oral and written)
• positive-critical attitude
• team player
• ability to sense the client's needs
• flexibility towards colleagues
• well organized
• analytical skills
• ability to react


Brief description of the company

The everyday mission of the Arval team is to think of and introduce solutions which simplify and optimize services associated with auto mobility.Founded in 1989 and fully owned by BNP Paribas, Arval specialises in full service vehicle leasing. Arval offers its customers – professionals, SMEs and large international corporates – tailored solutions that optimise their employees' mobility and outsource the risks associated with fleet management. Expert advice and service quality, which are the foundations of Arval’s customer promise, are delivered in 28 countries by over 4,000 employees, and in 14 other countries through a network of partners. Arval’s total leased fleet adds up to over 1 000,000 vehicles throughout the world.

Number of employees

100-149 employees

Company address

Pribinova 19
811 09 Bratislava


Contact person: Ingrid Howland
Tel.: +421257108000
E-mail: send CV

Bude sa s Vami rozprávať

Antónia Mihalčinová
HR Admin
ID: 3664552   Dátum zverejnenia: 10.6.2019   Základná zložka mzdy (brutto) a ďalšie odmeny:   From 1250 EUR