L2 Support Engineer Veeva Applications

Hello, We are looking for a new team member. Your responsibilities on this position would be: 

• Provide L2 application support for life sciences platforms including: Veeva CRM, Veeva MedComms, eTMF (electronic Trial Master File), CTMS (Clinical Trial Management System), RIMS (Regulatory Information Management Systems), Safety / Pharmacovigilance systems 
• Act as an escalation point for incidents and service requests from L1 support and end users 
• Analyze application issues related to configuration, integrations, data, security, and user access 
• Perform minor configuration changes, data fixes, and operational support activities in line with SOPs and change management processes 
• Coordinate with L3 support, Veeva support, and other third-party vendors for complex defects or platform issues 
• Support release activities, including regression testing, deployment validation, and post-release support 
• Ensure compliance with pharmaceutical industry regulations (e.g., GxP, validation, audit readiness) 
• Maintain and update support documentation, knowledge base articles, and operational procedures 
• Participate in service reviews, incident trend analysis, and continuous improvement initiatives 
• Collaborate with client business users, IT teams, and managed service colleagues across regions 

• Referral bonus depending on level of person referred
  
• Business mobile (also for private calls) and laptop
• 3 sick days per calendar year
• 2 extra days off for your wedding
• Social events (team-buildings and team-dinners)
• Budget for trainings & certifications
• Monthly events in Kosice (office)
• Free snacks & drinks in the office
• Home Office upon agreement (or possibility to work from our office in Kosice)
• Flexible working hours
• Ice Hockey ticket discounts
• Supplementary pension scheme (the third pilar) contribution
• Benefit card
• On - calls paid beyond the law
• Meal allowance beyond the law
• Company bonus (based on company financial results)