Client Technical Services Level 1

Hello, are you a friendly communicator who enjoys helping others and staying organized? We’re looking for a Customer Support Specialist to be the first point of contact for professional end users with questions about pharmaceutical products. If you love creating positive experiences and working in a collaborative environment, we’d love to hear from you. As our new colleague, you will work on this tasks: 

• Responding to customer enquiries via email and phone in a friendly, helpful, and professional manner

• Listening with empathy and addressing customer needs with care and sensitivity

• Documenting all enquiries accurately and ensuring timely follow-up

• Coordinating with internal teams and Level 2 Support to resolve complex issues

• Maintaining a structured and organized approach to managing communication and follow-ups

• Company bonus (based on company financial results)

​• Referral bonus depending on level of person referred

​• Business mobile (also for private calls) and laptop
​• Heath-/Dentalcare costs coverage (up to 250EUR/year)
​• Allowance for foreign languages classes/sport and leisure activities (up to 200EUR/year)
​• 3 sick days per calendar year
​• 2 extra days off for your wedding
​• Social events (team-buildings and team-dinners)
​• Budget for trainings & certifications
​• Monthly events in Kosice (Office)
​• Free snacks & drinks in the office
​• Home Office upon agreement (or possibility to work from our office in Kosice)
​• Flexible working hours
• Become part of an established company with a start-up mindset (Self-organizing, flat hierarchy)

• Ice Hockey Tickets Discount (HC Kosice home games)

• Supplementary pension scheme (the third pillar) contribution​