Application Support Specialist

We are building-up a team that supports one of our most important clients with 2nd Level support services around Quality Applications.
You will gain a deep knowledge of and establish a close relationship with our client to understand their Quality Applications environment as well as collaborate and coordinate activities involving the client’s 3rd party application vendors.
You and your colleagues will be offered a broader role, as next to Incident Management and Service Request support, our team will also cover and support Problem Management, Operational Change & Configuration Management, System Administration and Validation (SDLC/CSV), Knowledge Management, Service Asset & Configuration Management and the Continuous Improvement Process.
So, if you like multiple challenges and ideally have even experience in at least one or in more of the listed areas, have a problem-solving, a hands-on & proactive attitude, plus you like working in a team, this job is for you.

Who you are:

We are looking for a good team mix of experienced engineers and talents with ideally experience in software development, maintenance, troubleshooting.

Good to have:
• Degree in IT, engineering, scientific field, or similar
• Passion for automation and technology, ability and willingness to learn new applications/technology in a fast-paced environment
• Good technical understanding in one or more of the following areas (the more the better): MS SQL Server & DB, PHP, C#, Oracle DB, Linux OS, Windows OS, MS Azure Products
• Working knowledge of one or more modern programming and scripting languages: Java, C, C++, Python, etc.

Nice to have:
• ITIL knowledge and certification
• Experience in working with IT Service Management Tools (ServiceNow)
• Knowledge of regulated Industry (Quality) in areas such as ISO 13485, GMP, FDA CFR21
• SDLC Framework, Computer System Validation (CSV) & good documentation practices (GDP)
• UML, TOGAF and BPMN
• Architecture skills
• IT planning and project management
• External vendor engagement

Experience with one or more of the following systems is a big plus:
• Quality Management Systems, like ETQ Reliance (ETQ)
• Computer Aided Quality System (CAQ), like BabtecQ (Babtec)
• Data Integrity Software, like Compliance Builder (Xybion)
• Audit Tracking Management System, like ATMS (Pysis)
• Learning Management Systems (LMS), like ComplianceWire (UL)

• Business mobile (also for private calls) and laptop
• Company bonus (based on company financial results)
• Referral bonus depending on level of person referred
• Heath-/Dentalcare costs coverage (up to 250EUR/year)
• Allowance for foreign languages classes/sport and leisure activities (up to 200EUR/year)
• 3 sick days per calendar year
• Social events (team-buildings and team-dinners)
• Budget for certifications and trainings (e.g. free access to 7000+ video trainings on www.pluralsight.com)
• Additional remuneration for on-call and evening shift
• Home Office (upon agreement)

Please submit your application documents in English.

The team which we are building is about to cover the following time-zones:
• 8x5 CET time zone
• 8x5 EST time zone
• 24h x 7days on call support (ONLY for urgent incidents, so called priority 1 and 2 tickets)

The team will be able to organize themselves and switch shifts or on-call duty. With 4-5 team member this means that on-call duty will only be required 1 week per month in average.

Thank you in advance for applying!