Quality Applications Support Engineer (2nd Level)

We are building-up a team that supports one of our most important clients with 2nd Level services around Quality Applications.
You will gain a deep knowledge of and establish a close relationship with our client to understand their Quality Applications environment as well as collaborate and coordinate activities involving the client’s 3rd party application vendors.
You and your colleagues will be offered a broader role, as next to Incident Management and Service Request support, our team will also cover and support Problem Management, Operational Change & Configuration Management, System Administration and Validation (SDLC/CSV), Knowledge Management, Service Asset & Configuration Management and the Continuous Improvement Process.
So, if you like multiple challenges and have experience in at least one or in more of the listed areas, have a problem-solving, a hands-on & proactive attitude, plus you like to build a close relationship with your clients and working in a team, this job is for you.

Must have:
• Degree in IT, engineering, scientific field, or similar
• We are looking for a good Team mix of experienced and talents with minimum 1+ years of experience in software development, implementation, maintenance, troubleshooting
• Passion for automation and technology, ability and willingness to learn new technology in a fast-paced environment
• Profound technical understanding in one or more of the following areas (the more the better): MS SQL Server & DB, PHP, C#, Oracle DB, Linux OS, Windows OS, MS Azure Products
• Working knowledge of one or more modern programming and scripting languages: Java, C, C++, Python, etc.
• Familiarity with working in an Agile environment

Nice to have:
• ITIL knowledge and certification
• Knowledge of regulated Industry (Quality) in areas such as ISO 13485, GMP, FDA CFR21
• SDLC Framework (CSV) & good documentation practices (GDP)
• UML, TOGAF and BPMN
• IT Service Management Tools (ServiceNow)
• Architecture skills
• IT planning and project management
• External vendor engagement

Experience with one or more of the following systems is desired:
• Quality Management Systems, like ETQ Reliance (ETQ)
• Computer Aided Quality System (CAQ), like BabtecQ (Babtec)
• Data Integrity Software, like Compliance Builder (Xybion)
• Audit Tracking Management System, like ATMS (Pysis)
• Learning Management Systems (LMS), like ComplianceWire (UL)

• Business mobile (also for private calls) and laptop
• Company bonus (based on company financial results)
• Referral bonus depending on level of person referred
• Heath-/Dentalcare costs coverage (up to 250EUR/year)
• Allowance for foreign languages classes/sport and leisure activities (up to 200EUR/year)
• 3 sick days per calendar year
• Social events (team-buildings and team-dinners)
• Training Budget
• Additional remuneration for on-call
• Home Office

The start date may be adjusted upon agreement. The start date indicated in this job posting is the earliest start date expected.

Please submit your application documents in English.

The team which we are building is about to cover the following time-zones:
• 8x5 on-desk support EST time zone
• 8x5 on-desk support CET time zone
• on call support

Thank you in advance for applying!