Support Engineer (Ref. No.: M4 017)

Anritsu Solutions SK, s.r.o.

Place of work
Fazuľová, Bratislava
Contract type
full-time
Wage (gross)
2 100 EUR/monthMinimum base salary for this job from 2100 EUR gross. Our offer to you may be much higher based on your skills and experience and will include additional rewards.

Information about the position

Job description, responsibilities and duties

The Support Engineer is responsible for providing high-quality technical support for our internally developed software solution used for passive telecom network monitoring called Master Claw and resolving Incidents and Problems raised by Customers. In addition the role is responsible to keep a good overview of the customer installed base and ensure projects are handed over to support after acceptance test.

MAIN RESPONSIBILITIES AND DUTIES:
- Have a good overview of the customer's system installation
- Maintain an up-to-date version of system customer info documents
- Join hand over meeting and approve projects to be handover to Support
- Resolving Incidents and Problems both directly from customers and through Technical Escalation
- Using existing skills and knowledge as well as appropriate support resources to find resolution to customer Incidents
- Taking ownership of technical issues, and working with R&D to resolve more advanced issues when necessary
- Documenting troubleshooting and problem resolution steps
- Answering questions from customers and prospective customers about the features and capabilities of our systems
- Implementing fixes and solutions where appropriate, either via discussing directly with customer, via email, via remote control or onsite
- Analyzing and reporting on call performance and server health checks
- Prepare regular meeting with customer to discuss status tickets and resolution plan
- Proactively contact customers to ensure they are pleased
- Cooperate with the implementation team when extensions are being implemented
- Define and implement customized solutions according to the customer requirement

Employee perks, benefits

- Additional holiday entitlement
- Flexible working time
- Meal vouchers fully covered
- Life insurance
- Team building activities
- Occasional international travels

Information about the selection process

To apply, please email your CV in English to [email protected] quoting the job reference M4 017.

Requirements for the employee

Candidates with education suit the position

Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)

Educational Specialization

IT, Telecommunications

Language skills

English - Upper intermediate (B2)

Number of years of experience

3

Personality requirements and skills

• Knowledge of Windows
• Strong command line Linux skills
• Knowledge of DNS, TCP/IP and other networking concepts
• The ability to demonstrate IT Support and Customer facing skills are crucial
• Excellent analytical and troubleshooting skills for problem resolution
• Excellent understanding of Networks, Protocols and Internet Technologies
• 2G-3G-4G-VoIP Networks
• Fluent in English both verbal and written communication
• Good technical knowledge of Vertica is an advantage
• Good consulting and problem-solving skills
• Prompt, responsive, responsible approach to customer problems
• Customer centric team player

Advertiser

Brief description of the company

Anritsu provides innovative communication solutions for more than 120 years. We are present in over 90 countries with around 4.000 employees across the globe. We are all passionate self-starters providing excellent customer experience what makes us a leader on global market. As employees, we are encouraged by the company culture of trust and integrity, enabling us to grow and develop our expertise. We drive innovation throughout our activities, implement sustainability all over the business and create friendly and professional environment of stability, self-realization, and drive while still maintaining work life balance.

Our Test and Measurement solutions include wireless, optical, microwave/RF and digital instruments, operations support systems and solutions that are used mostly by telecoms, smartphone manufacturers, top notch companies on IoT devices, autonomous vehicles, etc. which are utilizable during whole product lifecycle. (https://www.anritsu.com/en-GB/test-measurement)

With the addition of service assurance monitoring solutions it has expanded its offering to provide complete solutions for existing & next-generation wireline/wireless communication systems and service providers. Our R&D is focused onto wireless communications, with expertise in both mobile testing and service assurance monitoring systems, and pioneers in 3GPP related technologies. (https://www.anritsu.com/en-GB/service-assurance)

Number of employees

50-99 employees

Company address

Anritsu Solutions SK, s.r.o.
Fazulova 7
811 07 Bratislava
http://www.anritsu.com
ID: 3888644  Dátum zverejnenia: 9.3.2020  Základná zložka mzdy (brutto): 2 100 EUR/month