CRM Expert & Divisional Key User

As a CRM Expert & Divisional Key User, you are part of an international team and need to understand our specific sales and marketing process as well as manage the needs and requirements of the Business Unit. You will also coach, educate and train local key users and support them where necessary. You will be working in close cooperation with the global team, especially for developments of new functionality, bringing CRM usage for the Business Unit to the optimum level.

​Key Responsibilities:​

Business support:

•  1st level business support in close alignment with 2nd level technicalsupport
• Regular feedback discussion with global support team

Training and documentation:

• Carry out trainings within business area.
• Manage business specific training material, promote best practices, setup training plans.
• Coordinate and support internal key user network and user community.
• Communicate release changes and train users accordingly.

Coordination of business specific developments in close cooperation with global team:

• Analyze, identify and capture optimization possibilities and support their implementation.
• Help to execute global design and usability guidelines to ensure optimum user experience.
• Align with other business areas to foster synergies and share best practices. 
• Define business requirements, approve IT specification, test if the implementation covers business needs and rollout within business unit.
• Support data quality initiatives.
• Help to implement data analysis / statistics routines for opportunity pipeline analysis (evolution of number / value of opportunities, hit rate, …)

• Flexible working hours
• Contribution to regeneration, 
• Trainee Program
• Contribution to Supplementary pension savings
• Possibility of diet with a catering card
• Continuing education courses
• Working from remote