Croatian Speaking Customer Service Representative / Webmaster

Ancient Wisdom s. r. o.

Place of work
CTPark Trnava, Prílohy, Zavar
Contract type
full-time
Start date
immediate
Wage (gross)
1 200 - 1 250 EUR/month+ bonuses after end of the trial period, christmas bonus

Information about the position

Job description, responsibilities and duties

Ancient Wisdom s.r.o. is passionate about gifts! We are looking for a creative person to join our team, who will help us with customer service and sale support.

As an Croatian Speaking Customer Servise Representative/Webmaster you will be providing customer support and manage the sales process for the Croatian market. The majority of orders will be placed through our wholesale website.

You will also carry out translation work and work closely with our marketing team on e-mail marketing.

What are your key tasks?
- Effectively manage the sales process for your territory on a daily basis.
- Provide excellent customer support to retain repeat custom.
- Answer emails, calls and online chat in a timely manner meeting service level agreements.
- Translation of products into Croatian, this generally needs to be manually inputted into the Company’s system when necessary.
- Prepare and complete email marketing newsletters, update website banners and new products to our wholesale website as planned and instructed by marketing team.
- You will work closely with team of Export Webmasters – Account Managers.

Employee perks, benefits

- Job in a successful and stable international company
- Chrismas bonus
- Interesting financial and non-financial benefits of the company,
teambuilding, christmas party etc.
- Opportunity to work with friendly multicultural professionals
- Possibility to travel abroad for training

Information about the selection process

The work cannot be performed in the form of remote or home-office. This is work for 8+ hours a day directly in our offices, possibly only with an occasional home-office. We thank all the candidates who meet the requirements and decided to respond to our offer. We reserve the right to contact the candidates selected by us.

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)

Language skills

Croatian - Proficiency (C2) and English - Upper intermediate (B2)

Other knowledge

Economic correspondence - Basic

The position is suitable for a fresh graduate

Yes

Personality requirements and skills

• An understanding of a previous sales or marketing role would be useful, with the ability to hit the ground running with a positive attitude a necessity.
• A working knowledge of Microsoft Office is required.
• Fluent spoken Croatian and an excellent standard of written Croatian are required.
• Creativity
• Pleasant demeanor and excellent communication skills,
• Interest in working in the field of customer support and digital marketing

Advertiser

Brief description of the company

At Ancient Wisdom we are dedicated to bringing you the best in wholesale giftware, delighting your customers and helping your retail business grow. The only wholesaler that imports hand-crafted giftware from all over the world - AND manufactures Aromatherapy, Home Fragrance Items and Bathroom Gifts in our UK factory in Sheffield. With offices, warehouses and committed staff across Asia, with distribution warehouses in Slovakia and Spain.

We are passionate about giftware since 1995, over 70,000 retailers across the world are registered and benefit from trading with us.

Number of employees

25-49 employees

Contact

Contact person: Erika José António
E-mail: send CV
ID: 4351900  Dátum zverejnenia: 27.1.2023  Základná zložka mzdy (brutto): 1 200 EUR/month