HRS Contact Center Associate with German

Prague

Description

If you live in Czech Republic for this role we have a possibility for you to work remotely from home!


Responsibilities:

Receive queries via phone, email or chat and log contacts into the shared service case management system.

Resolve queries by referring to documentation such as frequently asked questions and standard operating procedures and escalate where these cannot be resolved.

Take ownership of customer / employee contacts ensuring that each contact is accepted and resolved with a high degree of customer focus.
Identify gaps in the supporting documentation and also areas where the level of customer service could be improved driving increased numbers of questions / queries being resolved at first contact.

Communicate effectively both verbally and in written form with employees to explain and resolve queries and concerns. This could be via email, phone and chat / instant messaging.
Be part of a team that actively seeks customer feedback to improve levels of service.
Participation in the continuous improvement of HR processes.
Shift working patterns, 7 days a week (40 hours a week).
Possibility to work remotely - from home within Czech Republic or in our office in Prague

What we offer:
Unlimited contract 5 weeks of vacation 2 days per month
home office option Relocation package
Public transport reimbursement
Multi-sport card
Employee referral program bonus
Language courses
Life insurance and pension plan
Varying local discounts e. g. for canteens, cafes etc.
In house canteen
Brand new office with chill out areas, relax room and activities like football table
Corporate events and team events
Possible internal and/or international growth

Basic qualifications

Basic Qualifications:
Fluent in German and English
Computer literacy (Excel, Work, PowerPoint, Outlook)
Ability to work in international teams where team members are in different locations and belong to different cultures
Ability to work with confidential information Flexibility
Preferred Qualifications: Customer service experience HR Experience Call center experience Other European languages is an advantage

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.
Amazon takes your personal data protection seriously and respects EU and local data protection laws. Unless you express otherwise, by submitting your CV you authorize the hiring Amazon company to store your personal data in the electronic database maintained by Amazon Corporate LLC. in the USA or one of its affiliates for the purpose of assessing your suitability for this and future job vacancies and to pursue your recruiting process.
If at any time you want your personal data to be deleted, you simply need to notify the hiring Amazon company. Amazon will not share your personal data with any third party without your prior consent. As part of your interview process with Amazon you may be asked to authorize the hiring Amazon company to separately verify your application data and personal background through a third party service provider.
ID: 3263229   Dátum zverejnenia: 7.12.2017