HRS Contact Center Associate with German


Place of work
Contract type

Information about the position

Job description, responsibilities and duties

If you live in Czech Republic for this role we have a possibility for you to work remotely from home!


Receive queries via phone, email or chat and log contacts into the shared service case management system.

Resolve queries by referring to documentation such as frequently asked questions and standard operating procedures and escalate where these cannot be resolved.

Take ownership of customer / employee contacts ensuring that each contact is accepted and resolved with a high degree of customer focus.
Identify gaps in the supporting documentation and also areas where the level of customer service could be improved driving increased numbers of questions / queries being resolved at first contact.

Communicate effectively both verbally and in written form with employees to explain and resolve queries and concerns. This could be via email, phone and chat / instant messaging.
Be part of a team that actively seeks customer feedback to improve levels of service.
Participation in the continuous improvement of HR processes.
Shift working patterns, 7 days a week (40 hours a week).
Possibility to work remotely - from home within Czech Republic or in our office in Prague

What we offer:
Unlimited contract 5 weeks of vacation 2 days per month
home office option Relocation package
Public transport reimbursement
Multi-sport card
Employee referral program bonus
Language courses
Life insurance and pension plan
Varying local discounts e. g. for canteens, cafes etc.
In house canteen
Brand new office with chill out areas, relax room and activities like football table
Corporate events and team events
Possible internal and/or international growth

Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)
University education (Master's degree)

Language skills

English - Upper intermediate (B2) and German - Upper intermediate (B2)

Other knowledge

Microsoft Excel - advanced
Microsoft Word - advanced
Microsoft PowerPoint - advanced

Personality requirements and skills

Basic Qualifications:
Fluent in German and English
Computer literacy (Excel, Work, PowerPoint, Outlook)
Ability to work in international teams where team members are in different locations and belong to different cultures
Ability to work with confidential information Flexibility
Preferred Qualifications: Customer service experience HR Experience Call center experience Other European languages is an advantage


Brief description of the company

Amazon is a company of builders. A philosophy of ownership carries through everything we do — from the proprietary technologies we create to the new businesses we launch and grow. You’ll find it in every team across our company.

Every day across the world we develop the ideas, the services and the products that make life easier for tens of millions of customers. From providing Earth’s biggest selection of products to developing ground-breaking software and devices that change entire industries, Amazon is a place of invention and progressive thinking.

Amazon is continually evolving and is a place where motivated employees thrive and employee ownership and accountability lead to meaningful results. It’s as simple as this: Work Hard. Have Fun. Make History.

With every order made and parcel delivered, customer demand at Amazon is growing. And to meet this demand, and keep our world-class service running smoothly, we're growing our Operations team across Europe.

Delivering hundreds of thousands of products to hundreds of countries worldwide, our Operations teams possess a wide range of skills and experience. These range from business analysis and inventory management, to team leadership, engineering, transportation and retail. Our network of Fulfillment Centers is supported by Operations Managers, Support Managers, Senior Operations Managers and Team Managers. Between them they take responsibility for the receipt and stowing of inventory, picking, packing and shipping, to ensure that our customers receive what they want, when they want it.

Whatever your background or current area of expertise, if you’re motivated by results and driven enough to achieve them, Amazon is a great place to be. We’re all about flexibility: we expect you to adapt to changes quickly and we encourage you to try new things and take your career down different paths. Because it’s only by coming up with new ideas and challenging the status quo that we can continue to be the most customer-centric company on Earth.

Company address

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ID: 3263229   Dátum zverejnenia: 7.12.2017