Support OPS associate with Italian - Home office

This position is 100% home office based (Slovakia) / standard office option, depends on candidate preferences.

With Fulfillment by Amazon, Amazon’s new and innovative service offering, any merchant can send inventory directly to Amazon, where it is stored and managed in one of our modern, secured facilities. Merchants may list items for sale on Amazon or use other sales channels such as their own website or third-party shopping/auction websites. When orders are received, Amazon will professionally pick, pack and ship the product direct to a merchant’s customer. In addition, Amazon takes full responsibility for servicing the merchant’s customers and handles all customer returns as required, thus offering end to end fulfillment and customer service experience.

To help support the FBA initiative supporting both our Merchant and Customer experience, the ideal candidate will drive merchant compliance via the Support OPS program, reviewing reimbursement claims for lost/damaged inventory, reporting key learning to relevant stakeholders as well as help driving improvements with them.

Key job responsibilities

• Handling Seller requests related to damages and losses occurred during FBA processes;
• Performing quality audits of the decisions made by primary contact line for FBA sellers
• Assure timely manner resolution for Seller partners inline with Support OPS processes
• Support for ongoing programs and initiatives within FBA support OPS team;
• Working on continuous program improvements and identifying the opportunities for process enhancements;