FBA Recovery Services Specialist

Amazon /Slovakia/ s.r.o.

Place of work
Contract type
Wage (gross)
1 300 EUR/monthBase pay for this position starts from EUR 1300 gross per month and salary depends on the skills and requirements, there will be further pay components such as a sign on bonus and the eligibility to participate in a restricted stock unit scheme operated independently by Amazon.com Inc. in USA. Company benefits apply subject to further terms, including annual membership in medical clinic, life insurance, retirement pension, meal voucher card, career development

Information about the position

Job description, responsibilities and duties

With Fulfillment by Amazon (FBA), Amazon’s new and innovative service offering, any merchant can send inventory directly to Amazon, where it is stored and managed in one of our modern, secured facilities. Merchants may list items for sale on Amazon or use other sales channels such as their own website or third party shopping/ auction websites. When orders are received, Amazon will professionally pick, pack and ship the product direct to a merchant’s customer. In addition, Amazon takes full responsibility for servicing the merchant’s customers and handles all customer returns as required, thus offering end-to-end fulfillment and customer service experience.

Liquidation-as-a-service is an ambitious program within FBA to help Sellers recover value while creating more sustainable and responsible disposition channels to eliminate product waste. As part of our ongoing commitment to sustainability, Amazon Seller Services Europe is hiring a FBA Recovery Services Specialist.

FBA Recovery Services Specialist will be:
- Managing communication with Amazon Vendors related to damages and losses occurred during liquidation process;
- Investigating root causes of Vendor disputes and making refund decision based on existing processes and analyzed data
- Cooperating with other departments to improve an overall quality of decision-making and services provided by Amazon;

Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)
University education (Master's degree)

Language skills

English - Upper intermediate (B2)

Other knowledge

Microsoft Excel - advanced

Number of years of experience


Personality requirements and skills

· 3+ years of professional experience, preferably in customer-facing or analytical roles
· Excellent written and verbal communication skills in English
· Good analytical skills and professional communication skills
· Demonstrated problem solving and analytical capability
· Good Microsoft Office/PC skills, including good working knowledge of Excel;
· Strong business judgement;

· Experience in data analysis, solid working knowledge of Excel, SQL knowledge is a plus
· Another language (German, French, Mandarin or other) is welcomed
· Experience communicating with technical and non-technical stakeholders across multiple business units
· Experience working in a cross-functional capacity and a proven track record of delivering operational excellence


Brief description of the company

At Amazon.com, we're working to be the most customer-centric company on the Earth. To get there, we need exceptionally talented, bright, and result driven people.

Amazon opened a center in Slovakia in 2011 creating over 1000 new jobs till today. The new center is operated by Amazon /Slovakia/ s.r.o. and is located at
Twin City Tower( Mlynské Nivy 10). Currently there are divisions like Vendor Contact Management, Financial Operations, Payroll, Listing Specialists, Catalog, Amazon Media Group, Mass Vendor Recruitment and more. We even have virtual roles with possibility to work from home.

All open positions together with a job description and contact details can be found on www.amazon.jobs.

Number of employees

1000 and more employees

Company address

Amazon /Slovakia/ s.r.o.
Mlynské Nivy 10
821 09 Bratislava-Staré Mesto


Kontaktná osoba: Jana Koudova
E-mail: poslať životopis
ID: 4029355  Dátum zverejnenia: 4.2.2021  Základná zložka mzdy (brutto): 1 300 EUR/month