Analyst, Product Operations – EU FBA Recovery & Sustainability

Place of work
Bratislava
Contract type
full-time
Wage (gross)
2 200 EUR/monthBase pay for this position starts from EUR 2200 gross per month and salary depends on the skills and requirements, there will be further pay components such as a sign on bonus and the eligibility to participate in a restricted stock unit scheme operated independently by Amazon.com Inc. in USA. Company benefits apply subject to further terms, including annual membership in medical clinic, life insurance, retirement pension, meal voucher card, career development

Information about the position

Job description, responsibilities and duties

Over the past 20 years, Amazon has reinvented on behalf of the Consumer and has become the largest internet Retailer and Marketplace in the world with more than 152 million active Customer accounts, more than 2 million active Seller accounts, and over $136 Billion in revenue globally. Our overall mission is simple: we want Amazon to be the place where our Customers can discover and buy anything online. In line with our vision, Fulfilment by Amazon (FBA) delivered more than two billion units on behalf of Sellers in 2016, and the number of active Sellers using FBA grew more than 70%. Using the FBA service, Amazon Sellers from more than 130 countries fulfilled orders to Customers in 185 countries.

FBA has embarked on an ambitious program to help Sellers recover value from their excess and unsellable inventory while creating more sustainable and responsible channels to eliminate product waste. As an Analyst in the EU FBA Recovery & Sustainability Product team you will join a dynamic team which is at the forefront of this vision to help develop, pilot and scale new services and programs to improve the sustainability of our Marketplace business.

RESPONSIBILITIES:
• Review Customer Journey mapping, User Stories and Use Cases to understand the end user requirements in order to validate both online functionality and supporting business processes operate as specified.
• Work with Product, Technology and Fulfilment Center Operations teams to log, verify, track and resolve product issues.
• Define, plan and drive product test strategy in production like environments. Direct all User Acceptance Testing (UAT) activities, monitor progress, track test plan, issues, risks, and set testing priorities. Solicit information from SMEs and stakeholders from across functional groups to identify the key dependencies and end to end processes involved with UAT.
• Analyze data to help product management making better-informed decisions. Identifies risks and challenges early and ensures that mitigation measures are put in place to minimize issues throughout the product lifecycle.
• Facilitate user interviews and other market research. Work closely with Operations and Partner Managers to improve the customer experience.
• Support the Product team in defining and maintaining updated Product Help content and other relevant Seller facing material.
• Organize and present product and operations metrics to senior management and key stakeholders to communicate progress towards business drivers.

Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)
University education (Master's degree)

Language skills

English - Upper intermediate (B2)

Other knowledge

Microsoft Office - advanced
User Acceptance Testing (UAT) - advanced
Quality Assurance (QA) - advanced

Number of years of experience

3

Personality requirements and skills

- 3+ years of User Acceptance / Quality Assurance testing experience or other relevant product experience
- Strong project management and organization skills with ability to manage multiple, competing priorities simultaneously
- An entrepreneurial spirit, with the ability to work independently and to prioritize and deliver in a fast-paced goal-oriented environment
- Ability to analyze business requirements for functional, non-functional, testability and completeness
- Excellent attention to detail, ability to analyze requirements, raise questions and seek clarifications required for testing
- Demonstrated ability to prepare and share timely status reports with stakeholders
- Experience with collection, documentation and archival of all required testing artifacts in accordance with controls/audit requirements
- Networks effectively with colleagues and develops others within the team (cross-training)
- Proficiency with Microsoft Office Suite (Word, Excel,..)
- Proficient English knowledge, both verbal and written

PREFERRED QUALIFICATIONS
- Knowledge or experience operating with JIRA
- Working experience with Agile methodologies in fast-moving tech environments
- Knowledge of the EU Marketplace suite of Seller Services
- Knowledge of Mandarin, Spanish, German, French or Italian is a plus
- Knowledge of SQL is a plus

Advertiser

Brief description of the company

At Amazon.com, we're working to be the most customer-centric company on the Earth. To get there, we need exceptionally talented, bright, and result driven people.

Amazon opened a center in Slovakia in 2011 creating over 1000 new jobs till today. The new center is operated by Amazon /Slovakia/ s.r.o. and is located at
Twin City Tower( Mlynské Nivy 10). Currently there are divisions like Vendor Contact Management, Financial Operations, Payroll, Listing Specialists, Catalog, Amazon Media Group, Mass Vendor Recruitment and more. We even have virtual roles with possibility to work from home.

All open positions together with a job description and contact details can be found on www.amazon.jobs.

Number of employees

1000 and more employees

Company address

Amazon /Slovakia/ s.r.o.
Mlynské Nivy 10
821 09 Bratislava-Staré Mesto
http://www.amazon.jobs
ID: 4029346  Dátum zverejnenia: 4.3.2021  Základná zložka mzdy (brutto): 2 200 EUR/month