FBA Recovery manager (Ref. No.: 1183137)

Amazon /Slovakia/ s.r.o.

Place of work
Contract type
Wage (gross)
2 250 EUR/monthBase pay for this position starts from EUR 2250 gross per month and salary depends on the skills and requirements, there will be further pay components such as a sign on bonus and the eligibility to participate in a restricted stock unit scheme operated independently by Amazon.com Inc. in USA. Company benefits apply subject to further terms, including annual membership in medical clinic, life insurance, retirement pension, meal voucher card, career development.

Information about the position

Job description, responsibilities and duties

FBA Seller Engagement team is looking for an enthusiastic candidate to join the part of the Fulfilment by Amazon team based in Bratislava as Business Recovery manager. Your manager's success will be measured by the ability to drive operational efficiencies across all processing areas whilst improving internal and external customer experience.

Key focus areas:

· Ensure high quality and high volume productivity within the organizational units
· Enable growth of the business operations team and support scaling/automation of processes.
· Develop employees and their skill sets to expand the team capabilities and provide growth opportunities for future leaders including application of succession planning at all levels across all teams,
· Manage and execute for defined metrics and quality, maintain clear metrics on our investigation handling volumes, performance, and decision quality,
· Achieve operational excellence and drive process improvement in our service level agreements (SLAs) for all processing activities,
· Analyze the key levers of the business to identify bad debt trends and proactively take action to eliminate root cause defects.
· Keys to success in this role include exceptional leadership, analytical, managerial, interpersonal, and project management skills.

Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)
University education (Master's degree)

Language skills

English - Upper intermediate (B2)

Personality requirements and skills

· Fluent level of English
· Minimum of 2+ years' experience in people management
· Experience with managing projects with regional complexity
· Strong prioritization and time management skills, with a high degree of flexibility
· Proven ability to work effectively to tight deadlines in a fast-paced environment
· Easily approachable, cooperative and a team player, easily gains the trust and support of team members
· Strong interpersonal and communication skills with demonstrated ability to engage with various stakeholders and be impactful in difficult situations
· Actively seeks solutions through logical reasoning and data interpretation skill

· Additional Language skills
· SQL, Excel
· Enthusiasm and strong self-motivation
· Solution focused, with passion for people leadership
· Exemplary performance record, particularly with regard to quality & productivity
· Excellent presentation, interpersonal and communication skills


Brief description of the company

At Amazon.com, we're working to be the most customer-centric company on the Earth. To get there, we need exceptionally talented, bright, and result driven people.

Amazon opened a center in Slovakia in 2011 creating over 1000 new jobs till today. The new center is operated by Amazon /Slovakia/ s.r.o. and is located at
Twin City Tower( Mlynské Nivy 10). Currently there are divisions like Vendor Contact Management, Financial Operations, Payroll, Listing Specialists, Catalog, Amazon Media Group, Mass Vendor Recruitment and more. We even have virtual roles with possibility to work from home.

All open positions together with a job description and contact details can be found on www.amazon.jobs.

Number of employees

1000 and more employees

Company address

Amazon /Slovakia/ s.r.o.
Mlynské Nivy 10
821 09 Bratislava-Staré Mesto


Contact person: Jana Koudova
E-mail: send CV
ID: 3928580  Dátum zverejnenia: 24.6.2020  Základná zložka mzdy (brutto): 2 250 EUR/month