Retail Account Management Associate for IT (Ref. No.: 667183)

Place of work
Bratislava
Contract type
full-time
Basic wage component (gross) and other rewards
Base pay for this position is 1.080 EUR and there are further pay components within the total compensation

Information about the position

Job description, responsibilities and duties

The Amazon Retail Account Management team works to help Vendors be successful on Amazon, removing blockers where necessary in order to deliver the best possible customer experience and ensure people can find and discover anything they want to buy online. To support its growth, Amazon's Bratislava team is looking for an experienced Retail Account Manager.

In this role, you will contribute to Amazon's mission to deliver timely, accurate and professional service to all vendors and ensure that high quality standards are guaranteed while maintaining high Service Levels on e-mail and phone. As Retail Account Manager, you will be the voice of vendor and be responsible for effectively managing escalations of complex problems from Vendors and identifies, evaluates, reports technical and/or operational problems and manages time and workflow independently and effectively. You will work closely with management and business owners to improve efficiency and accuracy of our processes. This position requires phone and e-mail communication with different departments within Amazon, vendors and employees, utilizing a wide variety of software tools to navigate vendor accounts, research and review policies and communicate effective solutions. The department is multilingual supporting languages in French, German, Spanish, Italian and English.

BASIC QUALIFICATIONS
· Language skills: Fluent English and Italian language skills
· Ability to effectively and efficiently complete difficult goals or assignments;
· Strong interpersonal and communication skills;
· Demonstrated ability to engage with various stakeholders and be impactful even in difficult situations;
· Actively seeks solutions through logical reasoning and data interpretation skills
· Ability to make administrative and procedural decisions;
· Contributes to a positive team environment.
· Is data oriented with an ability to identify trends and improvement suggestions and communicate them through the appropriate channels.
· Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures efficiently.
· Confident in using Microsoft Package (especially Excel);
· Proven ability to work effectively to tight deadlines in a fast-paced environment.

PREFERRED QUALIFICATIONS
· Additional Language advantageous
· Enthusiasm and strong self-motivation
· Exemplary performance record, particularly with regard to quality & productivity
· Excellent presentation, interpersonal and communication skills
· A great deal of personal initiative and strong hands-on attitude along with creativeness, decisiveness and results-driven mentality for a business-focused way of thinking

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Language skills

English - Upper intermediate (B2) and Italian - Advanced (C1)

Advertiser

Brief description of the company

At Amazon.com, we're working to be the most customer-centric company on the Earth. To get there, we need exceptionally talented, bright, and result driven people.

Amazon opened a center in Slovakia in 2011 creating over 1000 new jobs till today. The new center is operated by Amazon /Slovakia/ s.r.o. and is located at the Park One office center (Namestie 1.maja, Bratislava). Currently there are divisions like Vendor Contact Management, Financial Operations, Payroll, Listing Specialists, Catalog, Amazon Media Group, Mass Vendor Recruitment and more. We even have virtual roles with possibility to work from home.

All open positions together with a job description and contact details can be found on www.amazon.jobs.

Number of employees

1000 an more employees

Company address

Amazon /Slovakia/ s.r.o.
Námestie 1. mája 18
811 06 Bratislava
http://www.amazon.jobs
ID: 3412908   Dátum zverejnenia: 6.6.2018   Základná zložka mzdy (brutto) a ďalšie odmeny:   Base pay for this position is 1.080 EUR and there are further pay components within the total compensation