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Investigations Specialist
Amazon /Slovakia/ s.r.o.
Place of work
Námestie 1. mája 18, Bratislava
Námestie 1. mája 18, Bratislava
Contract type
full-time
full-time
Information about the position
Job description, responsibilities and duties
With Fulfillment by Amazon (FBA), Amazon’s new and innovative service offering, any merchant can send inventory directly to Amazon, where it is stored and managed in one of our modern, secured facilities. Merchants may list items for sale on Amazon or use other sales channels such as their own website or third party shopping/ auction websites. When orders are received, Amazon will professionally pick, pack and ship the product direct to a merchant’s customer. In addition, Amazon takes full responsibility for servicing the merchant’s customers and handles all customer returns as required, thus offering end to end fulfillment and customer service experience.
To help support the FBA iniative supporting both our Merchant and Customer experience, the ideal candidate will drive merchant compliance via creation of multiple cases, coaching merchants and reporting key learnings.
Your responsibilities include:
- Coach FBA Merchants on standard processes, shipment requirements and errors encountered.
- Continuous improvements - enforce vendor and product compliance standards with FBA Merchants. Communicate corrective actions taken with individual shipments to Seller Services with the goal of having FBA merchants learn from mistakes and being compliant next time.
- Suggest changes to the FBA merchant manual in order best practice is shared among FBA merchant community.
- Data analysis of all defects recorded in logistic centers in order to drive an overall reduction in inbound issues.
To help support the FBA iniative supporting both our Merchant and Customer experience, the ideal candidate will drive merchant compliance via creation of multiple cases, coaching merchants and reporting key learnings.
Your responsibilities include:
- Coach FBA Merchants on standard processes, shipment requirements and errors encountered.
- Continuous improvements - enforce vendor and product compliance standards with FBA Merchants. Communicate corrective actions taken with individual shipments to Seller Services with the goal of having FBA merchants learn from mistakes and being compliant next time.
- Suggest changes to the FBA merchant manual in order best practice is shared among FBA merchant community.
- Data analysis of all defects recorded in logistic centers in order to drive an overall reduction in inbound issues.
Requirements for the employee
Candidates with education suit the position
University education (Bachelor's degree)
Language skills
English - Advanced (C1)
Personality requirements and skills
BASIC QUALIFICATIONS
- Fluent in English
- Demonstrated problem solving and analytical capability
- Independent and flexible with good communications skills
- Excellent Microsoft office/PC skills, including good working knowledge of Excel
- Fluent in English
- Demonstrated problem solving and analytical capability
- Independent and flexible with good communications skills
- Excellent Microsoft office/PC skills, including good working knowledge of Excel
Advertiser
Brief description of the company
At Amazon.com, we're working to be the most customer-centric company on the Earth. To get there, we need exceptionally talented, bright, and result driven people.
All open positions together with a job description and contact details can be found on www.amazon.jobs.
All open positions together with a job description and contact details can be found on www.amazon.jobs.
Number of employees
1000 and more employees
ID: 3057305
Dátum zverejnenia: 23.1.2018
2018-01-23
lokalita: Bratislava Pozícia: Administrative Worker, Official, Back Office Specialist, Customer Support Specialist, fraud officer Spoločnosť: Amazon /Slovakia/ s.r.o.