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Retail Account Manager with French
Amazon /Slovakia/ s.r.o.
Place of work
Bratislava
Bratislava
Contract type
full-time
full-time
Information about the position
Job description, responsibilities and duties
The Amazon Retail Account Management team works to help Vendors be successful on Amazon, removing blockers where necessary in order to deliver the best possible customer experience and ensure people can find and discover anything they want to buy online. To support its growth, Amazon's Bratislava team is looking for an experienced Retail Account Manager. In this role, you will contribute to Amazon's mission to deliver timely, accurate and professional service to all vendors and ensure that high quality standards are guaranteed while maintaining high Service Levels on e-mail and phone. As Retail Account Manager, you will be the voice of vendor and be responsible for effectively managing escalations of complex problems from Vendors and identifies, evaluates, reports technical and/or operational problems and manages time and workflow independently and effectively. You will work closely with management and business owners to improve efficiency and accuracy of our processes. This position requires phone and e-mail communication with different departments within Amazon, vendors and employees, utilizing a wide variety of software tools to navigate vendor accounts, research and review policies and communicate effective solutions. The department is multilingual supporting languages in French, German, Spanish, Italian and English.
Ideal candidate is required to demonstrate performance in the following areas:
• Results oriented, by consistently meeting and exceeding service levels and targets in answering vendor’s request.
• Process Improvement, by working with peer/management teams to articulate and prioritize feature needs for higher efficiency.
• Project Participation, by effectively participating in projects that involve multiple teams within the Company that are above and beyond the normal area of responsibility or expertise.
• Judgment and Discretion: She/he takes decisions that are reasoned, documented, and involves partnering with other internal stakeholder teams as appropriate and required when making decisions that have wider impact.
Ideal candidate is required to demonstrate performance in the following areas:
• Results oriented, by consistently meeting and exceeding service levels and targets in answering vendor’s request.
• Process Improvement, by working with peer/management teams to articulate and prioritize feature needs for higher efficiency.
• Project Participation, by effectively participating in projects that involve multiple teams within the Company that are above and beyond the normal area of responsibility or expertise.
• Judgment and Discretion: She/he takes decisions that are reasoned, documented, and involves partnering with other internal stakeholder teams as appropriate and required when making decisions that have wider impact.
Requirements for the employee
Candidates with education suit the position
Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)
Language skills
French - Upper intermediate (B2) and English - Advanced (C1)
The position is suitable for a fresh graduate
Yes
Personality requirements and skills
For this position we expect:
• Fluent level of English is a must;
• Advanced level of French (B2 minimum);
• Ability to effectively and efficiently complete difficult goals or assignments;
• Strong interpersonal and communication skills;
• Demonstrated ability to engage with various stakeholders and be impactful even in difficult situations;
• Actively seeks solutions through logical reasoning and data interpretation skill;
• Ability to make administrative and procedural decisions;
• Contributes to a positive team environment;
• Is data oriented with an ability to identify trends and improvement suggestions and communicate them through the appropriate channel;
• Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures efficiently;
• Confident in using Microsoft Package (especially Excel);
• Proven ability to work effectively to tight deadlines in a fast-paced environment.
• Fluent level of English is a must;
• Advanced level of French (B2 minimum);
• Ability to effectively and efficiently complete difficult goals or assignments;
• Strong interpersonal and communication skills;
• Demonstrated ability to engage with various stakeholders and be impactful even in difficult situations;
• Actively seeks solutions through logical reasoning and data interpretation skill;
• Ability to make administrative and procedural decisions;
• Contributes to a positive team environment;
• Is data oriented with an ability to identify trends and improvement suggestions and communicate them through the appropriate channel;
• Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures efficiently;
• Confident in using Microsoft Package (especially Excel);
• Proven ability to work effectively to tight deadlines in a fast-paced environment.
Advertiser
Brief description of the company
At Amazon.com, we're working to be the most customer-centric company on the Earth. To get there, we need exceptionally talented, bright, and result driven people.
All open positions together with a job description and contact details can be found on www.amazon.jobs.
All open positions together with a job description and contact details can be found on www.amazon.jobs.
Number of employees
1000 and more employees
ID: 2730665
Dátum zverejnenia: 21.3.2018
2018-03-21
lokalita: Bratislava Pozícia: Account Manager, Administrative Worker, Official, Key Account Manager, Sales Officer, Sales Representative Spoločnosť: Amazon /Slovakia/ s.r.o.