Seller Support Supervisor with German (possiblility for Home Office)

Amazon /Slovakia/ s.r.o.

Place of work
Námestie 1. mája 18, Bratislava region, Banská Bystrica region, Žilina region, Trenčín region, Trnava region, Nitra region, Prešov region, Košice region, District Malacky, District Pezinok, District Senec, District Dunajská Streda, District Galanta, District Hlohovec, District Piešťany, District Senica, District Skalica, District Trnava, District Bánovce nad Bebravou, District Ilava, District Myjava, District Nové Mesto nad Váhom, District Partizánske, District Považská Bystrica, District Prievidza, District Púchov, District Trenčín, District Komárno, District Levice, District Nitra, District Nové Zámky, District Šaľa, District Topoľčany, District Zlaté Moravce, District Bytča, District Čadca, District Dolný Kubín, District Kysucké Nové Mesto, District Liptovský Mikuláš, District Martin, District Námestovo, District Ružomberok, District Turčianske Teplice, District Tvrdošín, District Žilina, District Banská Bystrica, District Banská Štiavnica, District Brezno, District Detva, District Krupina, District Lučenec, District Poltár, District Revúca, District Rimavská Sobota, District Veľký Krtíš, District Zvolen, District Žarnovica, District Žiar nad Hronom, District Bardejov, District Humenné, District Kežmarok, District Levoča, District Medzilaborce, District Poprad, District Prešov, District Sabinov, District Snina, District Stará Ľubovňa, District Stropkov, District Svidník, District Vranov nad Topľou, District Gelnica, District Michalovce, District Rožňava, District Sobrance, District Spišská Nová Ves, District Trebišov, Bratislava, Košice
Contract type

Information about the position

Job description, responsibilities and duties

Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon continues to grow and evolve as a world-class e-commerce platform. To expand the selection of products available to customers Amazon engages with sellers who offer their catalogue of products on Amazons’ global ecommerce platforms. The Seller Support team acts as the primary interface between Amazon and sellers. We obsess over providing world class support, technical assistance and account management services to our global partners. We strive to predict the Seller's needs, create innovative self-help tools and provide solutions to help our partners better serve their customers and grow their businesses.

Seller Support at Amazon provides candidates with an opportunity to join a diverse, multicultural team with direct partnerships across extensive worldwide locations. Amazon and Seller Support pride ourselves on growing talent and leadership from within, offering multiple career paths in areas such as people management, program management, technical support, HR, training and development and workforce planning. Roles within Seller Support at Amazon offer candidates the opportunity to grow and develop skills such as mentorship, coaching, negotiation, process improvement, account management, data analysis, presentation and communication all while contributing to our vision of creating and sustaining a culture of approachable excellence that delivers a remarkable and reproducible Seller experience

The Team Supervisor is accountable for creating a high performance culture that motivates associates to demonstrate levels of ownership, accountability and seller advocacy that enable the vision of a remarkable Seller experience. As a front line manager of 10-15 German speaking associates, the Team Supervisor will provide coaching, guidance, and mentorship to drive achievement of individual and team performance goals in German language. The Team Supervisor is responsible for providing timely and efficient service to our Sellers by optimizing the productivity of team that results in a perfect Seller Interaction. Other responsibilities include interviewing, training, performance management and employee engagement.

The successful candidate will have a commitment to achieving excellence in the Associates and Seller experience, and therefore a strong record of customer focus, a passion for employee development and a keen interest in process improvement are key requirements for this role.

Summary of Responsibilities

· Manages performance and behavior of 12-15 Seller Support Associates through effective 1:1 meetings, coaching, and mentorship.
· Direct line management for the Seller Support Associate Advisor role
· Implements performance goals, monitors and evaluates against pre-set goals implementing action plans to resolve performance barriers as needed.
· Reviews and analyzes performance metrics to identify areas of opportunity that will drive performance improvement.
· Ensures that Associates have a clear understanding of the performance and behavior criteria and how it impacts site performance and the overall Seller experience.
· Partners with workforce management to execute daily staffing plans, identifies and reports significant volume and capacity changes, making just-in-time adjustments to ensure staffing requirements are met to achieve service levels goals.
· Manages schedules, monitors adherence, time-off planning, and attendance in partnership with Workforce Management.
· Participates in daily Kaizen events to identify and implement process improvement change initiatives.
· Conducts Seller interaction audits and provide coaching to improve performance.
· Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.
· Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures.
· Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Seller’s issues and questions.

Information about the selection process

Please submit your CV in English

Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Language skills

English - Upper intermediate (B2) and German - Advanced (C1)

Number of years of experience


Personality requirements and skills


· English: Fluent AND German: Fluent.
· Experience in people management is a must
· Call center experience a benefit
· Strong interpersonal and communication skills with the ability to communicate effectively to a wide range of constituencies in a diverse environment.
· Ability to maintain composure in critical situations and communicate clearly with both internal and external stakeholders.
· Demonstrates ability to analyze data, using the data to drive decision making.
· Fosters a positive team environment and collaboration within the site.
· Easily approachable, cooperative, and a team player, easily gains the trust and support of Associates and peers.
· Demonstrates effective, clear and professional written and oral communication.
· Strong prioritization and time management skills, with a high degree of flexibility.
· Ability to embrace constant change with flexibility and good grace.
· Demonstrate appropriate sense of urgency and adaptability in response to changing business needs.
· Demonstrates effective communication, composure, and professional attitude.


Solution focused, with passion for people leadership and a drive to nurture a culture of innovation reinforcing the value of the Amazon leadership principles. Excels at providing coaching and mentoring to others with a goal of achieving success. Advocate for Associate engagement, fostering teamwork and collaboration towards achieving team goals. The ideal candidate will have a demonstrated ability to lead by example, motivate others to excellence and insist on the highest standards around performance, behaviors, and Seller interactions.


Brief description of the company

At, we're working to be the most customer-centric company on the Earth. To get there, we need exceptionally talented, bright, and result driven people.

Amazon opened a center in Slovakia in 2011 creating over 1000 new jobs till today. The new center is operated by Amazon /Slovakia/ s.r.o. and is located at
Twin City Tower( Mlynské Nivy 10). Currently there are divisions like Vendor Contact Management, Financial Operations, Payroll, Listing Specialists, Catalog, Amazon Media Group, Mass Vendor Recruitment and more. We even have virtual roles with possibility to work from home.

All open positions together with a job description and contact details can be found on

Number of employees

1000 and more employees

Company address

Amazon /Slovakia/ s.r.o.
Mlynské Nivy 10
821 09 Bratislava-Staré Mesto
ID: 2627901  Dátum zverejnenia: 7.4.2017