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IT Support Engineer
Amazon /Slovakia/ s.r.o.
Place of work
Námestie 1. mája 18, Bratislava
Námestie 1. mája 18, Bratislava
Contract type
full-time
full-time
Information about the position
Job description, responsibilities and duties
Client Support Services group is looking for IT Support Engineer to join the team in the office based in Bratislava.
Responsibilities:
- To provide a 2nd and 3rd line support service that ensures all IT equipment and infrastructure is running to its optimum performance and that all departmental KPIs and SLAs are met.
- To draft, support, audit and move the bar with regards to standards and the corresponding documentation. Helping define processes and measures to ensure their success.
- Project Management including acting as a single point of contact for projects, to provide technical support/input to site and team projects and initiatives. Including prioritization of workloads for both local and remote teams to ensure project delivery.
- To act as a point of contact for contractors or external suppliers and clearly communicate technical issues and Amazon standards.
- To audit, support and execute change management requests as required (which does include out of hours work).
- Interact with suppliers, request quotes and purchase equipment in accordance with policies, budgets and operational demand; including all aspects of procurement and inventory management.
- Contribute to the on call schedule for cases with critical impact.
Responsibilities:
- To provide a 2nd and 3rd line support service that ensures all IT equipment and infrastructure is running to its optimum performance and that all departmental KPIs and SLAs are met.
- To draft, support, audit and move the bar with regards to standards and the corresponding documentation. Helping define processes and measures to ensure their success.
- Project Management including acting as a single point of contact for projects, to provide technical support/input to site and team projects and initiatives. Including prioritization of workloads for both local and remote teams to ensure project delivery.
- To act as a point of contact for contractors or external suppliers and clearly communicate technical issues and Amazon standards.
- To audit, support and execute change management requests as required (which does include out of hours work).
- Interact with suppliers, request quotes and purchase equipment in accordance with policies, budgets and operational demand; including all aspects of procurement and inventory management.
- Contribute to the on call schedule for cases with critical impact.
Requirements for the employee
Candidates with education suit the position
Secondary with school-leaving examination
Follow-up/Higher Professional Education
Follow-up/Higher Professional Education
Language skills
English - Upper intermediate (B2) and Slovak - Advanced (C1)
Other knowledge
Microsoft Windows - Advanced
LAN/WAN administration - Advanced
Windows server administration - Advanced
VMware ESX - Basic
Client/server administration - Advanced
LAN/WAN administration - Advanced
Windows server administration - Advanced
VMware ESX - Basic
Client/server administration - Advanced
Number of years of experience
3
Personality requirements and skills
Requirements:
- This position requires 3+ years of hands-on PC hardware, software and O/S support experience (including installation, configuration and troubleshooting) with exposure to a wide variety of products, issues and customer types. You will be the main point of contact for individuals reporting or highlighting issues with systems or equipment, with hands-on experience supporting all levels of IT infrastructure as well as Windows, Linux/Unix and Cisco platforms.
- You will perform oncall duty outside of business hours to react on critical infrastructure failures.
Qualifications:
- Must be willing to work in a fast paced and growing European and global environment where some travel maybe required.
- Ability to develop clear, concise documentation.
- Superior technical aptitude, written and oral communications skills and experience and the ability to deal effectively with people at different levels and in different situations.
- This position requires 3+ years of hands-on PC hardware, software and O/S support experience (including installation, configuration and troubleshooting) with exposure to a wide variety of products, issues and customer types. You will be the main point of contact for individuals reporting or highlighting issues with systems or equipment, with hands-on experience supporting all levels of IT infrastructure as well as Windows, Linux/Unix and Cisco platforms.
- You will perform oncall duty outside of business hours to react on critical infrastructure failures.
Qualifications:
- Must be willing to work in a fast paced and growing European and global environment where some travel maybe required.
- Ability to develop clear, concise documentation.
- Superior technical aptitude, written and oral communications skills and experience and the ability to deal effectively with people at different levels and in different situations.
Advertiser
Brief description of the company
At Amazon.com, we're working to be the most customer-centric company on the Earth. To get there, we need exceptionally talented, bright, and result driven people.
All open positions together with a job description and contact details can be found on www.amazon.jobs.
All open positions together with a job description and contact details can be found on www.amazon.jobs.
Number of employees
1000 and more employees
ID: 2570773
Dátum zverejnenia: 27.2.2017
2017-02-27
lokalita: Bratislava Pozícia: IT Network Administrator, IT System Administrator, IT/Technical Support Specialist, Service Engineer, Systems Administrator Spoločnosť: Amazon /Slovakia/ s.r.o.