IT Support Engineer

Information about the position

  • Place of work: Námestie 1. mája 18, Bratislava
  • Contract type: full-time

Job description, responsibilities and duties

Client Support Services group is looking for IT Support Engineer to join the team in the office based in Bratislava.

- To provide a 2nd and 3rd line support service that ensures all IT equipment and infrastructure is running to its optimum performance and that all departmental KPIs and SLAs are met.
- To draft, support, audit and move the bar with regards to standards and the corresponding documentation. Helping define processes and measures to ensure their success.
- Project Management including acting as a single point of contact for projects, to provide technical support/input to site and team projects and initiatives. Including prioritization of workloads for both local and remote teams to ensure project delivery.
- To act as a point of contact for contractors or external suppliers and clearly communicate technical issues and Amazon standards.
- To audit, support and execute change management requests as required (which does include out of hours work).
- Interact with suppliers, request quotes and purchase equipment in accordance with policies, budgets and operational demand; including all aspects of procurement and inventory management.
- Contribute to the on call schedule for cases with critical impact.

Requirements for the employee

Required education

Secondary with school-leaving examination
Follow-up/Higher Professional Education

Language skills

English - Upper intermediate (B2) and
Slovak - Advanced (C1)

Computer skills - user

Microsoft Windows - advanced

Computer skills - administrator

LAN/WAN administration - advanced
Windows server administration - advanced
VMware ESX - basic
Client/server administration - advanced

Required experience


Personality requirements and skills

- This position requires 3+ years of hands-on PC hardware, software and O/S support experience (including installation, configuration and troubleshooting) with exposure to a wide variety of products, issues and customer types. You will be the main point of contact for individuals reporting or highlighting issues with systems or equipment, with hands-on experience supporting all levels of IT infrastructure as well as Windows, Linux/Unix and Cisco platforms.
- You will perform oncall duty outside of business hours to react on critical infrastructure failures.

- Must be willing to work in a fast paced and growing European and global environment where some travel maybe required.
- Ability to develop clear, concise documentation.
- Superior technical aptitude, written and oral communications skills and experience and the ability to deal effectively with people at different levels and in different situations.


Brief description of the company

At, we're working to be the most customer-centric company on the Earth. To get there, we need exceptionally talented, bright, and result driven people.

Amazon opened a center in Slovakia in 2011 creating over 1000 new jobs till today. The new center is operated by Amazon /Slovakia/ s.r.o. and is located at the Park One office center (Namestie 1.maja, Bratislava). Currently there are divisions like Vendor Contact Management, Financial Operations, Payroll, Listing Specialists, Catalog, Amazon Media Group, Mass Vendor Recruitment and more. We even have virtual roles with possibility to work from home.

All open positions together with a job description and contact details can be found on

Main focus of the company's activities

Retail trade

Company address

Amazon /Slovakia/ s.r.o.
Námestie 1. mája 18
811 06 Bratislava
ID: 2570773   Dátum zverejnenia: 27.2.2017