Graduate Fraud Investigation Specialist with Dutch

Amazon Logistic Prague s.r.o.

Place of work
Evropska 11, Dejvice, Prague
Contract type
full-time
Start date
01.11.2017

Information about the position

Job description, responsibilities and duties

Amazon Corporate office in Prague is building up a whole new department of Fraud Investigators. We are constantly growing throughout the year and aim to become one of the biggest sites of Transaction Risk Management Services (TRMS) in Europe by the end of next year.

Therefore, Amazon is looking for individuals with critical thinking and decision making abilities to join us as Investigation Specialists. Our mission in Transaction Risk Management Services (TRMS) is to make Amazon the safest place to transact online. TRMS safeguards every financial transaction across all Amazon sites, while striving to ensure that these efforts are transparent to our legitimate customers. As such, TRMS designs and builds the software systems, risk models and operational processes that minimize risk and maximize trust in Amazon.com. Investigate suspicious activity and behaviour that could pose a risk to our customers on the Amazon EU websites.

KEY RESPONSIBILITIES:
- Communicate effectively via email and/or telephone with our customer base - buyers, merchants and internal customers.
- Take appropriate action to identify and help minimize the risk posed by fraud patterns and trends.
- Consistently achieve/exceed weekly productivity and quality standards.
- Participate in ad hoc projects/assignments as necessary.

Employee perks, benefits

- Competitive salary
- 3.000 EUR relocation bonus (subject to internal policy)
- International working environment
- Exciting benefits and employees discounts
- Pension and life insurance
- 5 weeks of vacation
- The opportunity to develop a rewarding career within Amazon
- Company events organized by employer
- Central location within steps of the metro stop
- Brand new state of the art corporate building

Information about the selection process

All Amazon interviews are competency based interviews based around Amazon’s 14 leadership principles http://www.amazon.jobs/principles. We are looking for candidates who can show us that they can exemplify these leadership principles as successful Amazonians and apply these principles to their daily working life.

Interview stages:
Step 1: A 30 minute phone interview
Step 2: Full interview loop in our office in Prague. This can also be done by phone depending on your location.

Expected date of completion of the selection process

15 October 2017 (ostávajú ešte 22 dni)

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)

Language skills

English - Advanced (C1) and
Dutch - Advanced (C1)

The position is suitable for a fresh graduate

Yes

Personality requirements and skills

WHAT ARE WE LOOKING FOR:
- Investigators to evaluate buyer or seller transactions/profiles
- Applicants with fluency in Dutch and English
- These positions are ideal for recent graduates or people with customer service backgrounds.
- Flexibility with working hours and work Saturdays or Sundays as part of your normal 5 day shift.
- Excellent interpersonal skills, with the ability to communicate complex issues correctly and clearly to both internal and external customers.
- Self-disciplined, diligent, proactive and detail oriented.
- Independent decision making based on data analysis.

PREFERRED EXPERIENCE:
- Previous work experience in a customer service / retail environment.
- Knowledge of or experience in a fraud/risk management environment.
- Experience in Insurance, finance, data analysis, research, translation or training is a distinct advantage

Advertiser

Brief description of the company

Amazon je mezinárodní společnost působící v oblasti internetového obchodu se sídlem ve Spojených státech amerických, Seattle, Washington. Usilujeme o to, abychom se stali největším on-line prodejcem ve světě. Ve třetím kvartálu roku 2015 Amazon plánuje otevřít druhé logistické centrum v Dobrovízi. Nové distribuční centrum pomůže Amazonu zvládnout současné a budoucí požadavky zákazníků a zajistit pro ně vysokou úroveň služeb, na kterou jsou zvyklí.

Company address

Amazon
U Trati 216
252 61 Dobrovíz
Czech Republic

Contact

ID: 2958413   Dátum zverejnenia: 19.9.2017