FBA Investigation Specialist, EU FBA Seller Coaching

DESCRIPTION

Are you looking for a new opportunity in a rapidly growing business? Our Fulfillment by Amazon (FBA) team is expanding and we’re on the lookout for people to join as part of an exciting project!

FBA is built around Amazon’s world class capability in Ordering, Fulfillment, Transportation and Customer Service. Essentially, we can provide a low-cost alternative for our Sellers to store their products, which we’ll deliver on their behalf. This helps to enable Sellers to rapidly grow their business, improving the lives of their Buyers in the process. Who wouldn’t want to receive orders on the same day, anywhere in the world?

In this team you’ll be supporting both customers and FBA Merchants by championing compliance, creating multiple cases for merchant coaching and reporting key learning to internal stakeholders.

Base pay for this position starts from EUR 1300 gross per month and salary depends on the skills and requirements. We also offer company benefits subject to further terms, including annual membership in medical clinic, life insurance, retirement pension, meal vouchers and of course, career development.

Key job responsibilities
Responsibilities include, but are not limited to:

• Coaching FBA Merchants on standard processes shipment requirements and errors encountered primarily by email or phone
• Continuous improvements, enforcing vendor and product compliance standards with FBA merchants and communicating corrective actions taken with individual shipments. The goal is to ensure FBA merchants learn from mistakes and remain compliant next time
• Suggesting changes to the FBA merchant manual, sharing best practice among the FBA merchant community
• Conducting data analysis of all defects recorded in logistic centers, helping towards an overall reduction in inbound issues

We are open to hiring candidates to work out of one of the following locations:

Bratislava, SVK

BASIC QUALIFICATIONS

• Proficient user of English (B2)
• Good working knowledge of Microsoft Office, including Outlook, Word, and Excel

PREFERRED QUALIFICATIONS

• Proficient user of Spanish/German/French/Italian
• Seller / Vendor / Customer Support experience
• Experience in virtual research and seller communication
• A problem solver, with analytical capability and a sound business judgement
• Independent and flexible with good communication skills and a strong customer focus
• Experience in prioritizing multiple tasks of competing priority with the ability to meet deadlines

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.