Team Manager, Retail Account Management

DESCRIPTION

Looking for the opportunity to learn in a continuously evolving environment, develop new skills, grow your career, drive innovation and improve the experience of the clients in an international and multilingual team?

Based in Bratislava, our Retail Account Management (RAM) team mission is to lead our vendors (partners selling across all Amazon EU marketplaces) to mutual success (that benefits our customers) by guiding them, building trust and passionately challenging ourselves as well as the status quo.

We proactive reach out to our established vendor base via phone and email. We educate them on how to optimize their growth and profitability as well as solutions to be sustainable through our processes and self-service solutions using our relationship management techniques.

We also continuously simplify processes, improve the quality of vendor interactions and drive scalability and automation by partnering with Business, Tech and Product teams thanks to our unique position of process experts exposed to daily vendor facing activities.

Our team is evaluated on various metrics that measures impact related to the business growth of our vendors as well as their contributions towards projects and process/tool improvements.

BENEFITS
· We foster a respectful, flexible and inclusive environment for every teammate, with equal opportunities for professional growth.
· We provide access to a global learning library (self-learning, instruct-led classroom, virtual webinars) and a dedicated mentorship program to continuously learn and develop new skills.
· We provide an extensive onboarding program and continuous learning sessions, from retail knowledge to business and negotiation skills, to set Account Managers for success.
· We offer the opportunity to practice and improve language skills with the possibility of language course sponsorship.
· We are a 'promote from within' company and firmly believe in career development and progression. 50% of our opportunities are filled by internal candidates and 70% of internal transfers from our team join international teams outside Slovakia.
· Through our Social Committee, we hold sporting and social events that all employees can get involved in. We average 25 events per year; from movie nights and online quizzes to hiking day trips and summer celebrations.
· We only work Mon - Fri leaving you to fully enjoy your weekends.
· We offer flexible hours which allow people to come earlier or finish later; helping to improve the work-life balance.
· We provide to the flexibility to work from home alternating with working from the office – upon agreement with your manager.
· We work in a modern and friendly workspace with games floor, stand-up desks, chill-out areas, massage room, brainstorming corners.
· We encourage healthy living with fresh and free fruit or snacks available in our kitchens.
· We promote Sustainability in the community with site and community events toward our global Climate pledge.

Base pay for this position starts from EUR 2750 gross per month and salary depends on the skills and requirements, there will be further pay components such as a sign on bonus and the eligibility to participate in a restricted stock unit scheme operated independently by Amazon.com Inc. in USA. Company benefits apply subject to further terms, including annual membership in medical clinic, life insurance, retirement pension, meal voucher card, career development

Key job responsibilities

- Lead a team of 7-10 Account Managers, focusing on team growth, coaching and development. - Own and drive EU-wide program, manage performance metrics and drive collaboration with cross-functional teams and EU stakeholders.
- Drive ad-hoc leadership projects contributing to the department and teams’ success and growth
- Self-starter with strong communication skills and proven ability to develop and manage relationships, drive results and maximize the business growth opportunity, all in a fast-paced and changing environment.

We are open to hiring candidates to work out of one of the following locations:

Bratislava, SVK

BASIC QUALIFICATIONS

• Fluent level of English
• Minimum of 2+ years' experience in people management
• Bachelor's or Master's Degree or 4+ years relevant experience
• Experience in managing projects or programs with regional complexity
• Highly competent in prioritization and time management skills, with a high degree of flexibility
• Proven ability to work effectively to tight deadlines in a changing and fast-paced environment
• Easily approachable, cooperative and a team player, easily gains the trust and support of team members
• Strong interpersonal and communication skills with demonstrated ability to engage with various stakeholders and be impactful in difficult situations
• Actively seeks solutions through logical reasoning and data interpretation skills

PREFERRED QUALIFICATIONS

• Enthusiasm and self-motivation
• Solution focused, with passion for people leadership
• Exemplary performance record, particularly with regard to quality & productivity
• Excellent presentation, interpersonal and communication skills
• Advanced Excel skills
• Experience in e-commerce, retail or any business environment would be a plus

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.