Senior Operations Manager

Amazon Europe

Place of work
Contract type
Wage (gross)
6000.00 EUR/MONTH

Information about the position

Job description, responsibilities and duties

We’re seeking a Senior Operations Manager to join our dynamic Reverse Logistic Center in SERED, SLOVAKIA. Our Reverse Logistic Centers/Fulfillment Centers are at the heart of Amazon’s rapidly growing Operations network: they’re where we manage our fast-moving inventory. They’re also where we developed our industry-leading workflows. Our teams stow deliveries, pick products, package them up and ship them out: each of these groups have played their part in taking us where we are today.

As you will step into your Fulfillment Center leading a team of Operations and Area Managers, first and foremost, you will need to be Customer Obsessed (one of our key Leadership Principles), working vigorously with all clients, peers and customers until a solution is reached, a goal is achieved or an expectation met – or exceeded!

You will need to build a deep understanding of our operations, while being constantly on the lookout for continuous improvement opportunities. Moreover, upon identifying positive process change for our business, you’ll play a pivotal role in implementing any solutions and changes.

You will be reporting to the General Manager, while responsible for all operations objectives, people development and budgetary for certain functional areas of our Fulfillment Center

To succeed in delivering the performance objectives you will need to effectively collaborate with your own team - setting goals and delivering required coaching - and other Fulfillment Center support functions.

The name of your game is to take an active lead in tackling complex problems that affect Amazon’s operations and customers. The teams you manage are always working to resolve just about any problem that arises during the customer journey. They’ll need your guidance to aid them in thinking ‘outside of the box’.

Together with them, you will be responsible to:
· continuously improve high standards of safety in operations,
· manage employee engagement and talent development,
· instill a culture of customer obsession, aiming for great customer experience,
· lead and inspire your workforce to deliver improved performance levels,
· inspire and reward atmosphere of best practice sharing and innovations among employees.
· manage performance of more than 1000 associates - both permanent and temporary,
· proactively engage with wider Fulfillment Center leadership in solving day to day and strategic challenges.

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
University education (Bachelor's degree)
University education (Master's degree)

Language skills

English - Upper intermediate (B2)

Personality requirements and skills

As an experienced Senior Operations professional, you should bring extensive experience within the logistics, manufacturing, retail, production, FMCG or distribution industries.

Wider experience and attributes should include:
· University degree in management, technologies, logistics or similar.
· Proven ability to problem solve with strong analytical skills (using Excel), end to end process management and track record of successfully delivering quantifiable results.
· Proven strong track record of team leadership within a large scale and process driven environment.
· Goal driven, target orientated personality with the ability to step back and look at the bigger picture.
· Entrepreneurial mindset, with the tenacity to develop ideas independently.
· Demonstrate the ability to manage, motivate, and influence work behaviors through exceptional people skills and leadership
· Ability to manage ambiguity with your sleeves rolled up, and thrive in a truly innovative and complex business environment.
· Flexibility to manage a business that can operate 24/7
· Excellent communication skills with the ability to confidently liaise with stakeholders at all levels of seniority (Slovak/Czech and English written and verbally).

· Rich experience of lean manufacturing techniques
Base pay for this position starts from EUR 6.000 gross per month and salary depends on the skills and requirements, there will be further pay components such as a sign on bonus and the eligibility to participate in a restricted stock unit scheme operated independently by Inc. in USA. Company benefits apply subject to further terms, including annual membership in medical clinic, life insurance, retirement pension, meal voucher card, career development.

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.

Amazon takes your personal data protection seriously and respects EU and local data protection laws. Unless you express otherwise, by submitting your CV you authorize the hiring Amazon company to store your personal data in the electronic database maintained by Amazon Corporate LLC. in the USA or one of its affiliates for the purpose of assessing your suitability for this and future job vacancies and to pursue your recruiting process.

If at any time you want your personal data to be deleted, you simply need to notify the hiring Amazon company. Amazon will not share your personal data with any third party without your prior consent. As part of your interview process with Amazon you may be asked to authorize the hiring Amazon company to separately verify your application data and personal background through a third party service provider.


Brief description of the company

At Amazon we believe that every day is still day one.
A day to take a first step. A day to look forwards to new challenges. And today is that day for you. It's your day to be part of something great. A day to make your ideas come to life. And your day to join a company that redefines itself every day. That's the energy and passion behind Amazon. At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright and driven people. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers.

Our overall mission is simple: We want Amazon to be the place where our customers can find, discover and buy anything online. Whatever our customers want, we will find the means to deliver it. With your help, Amazon will continue to enable people to discover new worlds and implement innovation. This is your chance to make history.

Company address

Amazon Europe
ID: 3622171  Dátum zverejnenia: 14.6.2019  Základná zložka mzdy (brutto) a ďalšie odmeny: 6000.00 EUR/MONTH