Customer Success Renewal Specialist
Allplan Slovensko s. r. o.
Bratislava, Slovakia (Job with occasional home office)
full-time
upon agreement
1 800 EUR/monthbase salary depends on the professional qualifications and experience of candidate
Information about the position
Job description, responsibilities and duties
We are seeking an experienced candidate to join our Customer Success Operation Team.
Reasonable accommodations may be made to enable individuals with disabilities to perform the following essential functions:
• Execute renewal and expansions play for assigned accounts.
• Continually Monitor Customer Health Indicators and implement corrective plays for assigned accounts.
• Collect and report cancellation data for assigned accounts.
• Engage with assigned accounts to upsell products and services.
• Deliver extraordinary experiences through clear and timely communication and support.
• Uncover new opportunities in the account for services, additional users, and influence inside and outside the organization.
• Partner with Sales reps to ensure long term, mutually beneficial customer relationships.
• Actively communicate with the Technical Support team, ensuring customer issues are communicated and escalated appropriately.
• Collect CSAT/NPS data on Customer Journeys.
• Monitor effectiveness of interventions and refine over time.
• Configure rules for automated email interventions based on customer segmentation and health indicators.
Employee perks, benefits
• Flexible working hours with 5 extra vacation days
• Language courses and professional courses
• Employee retention program full of different bonuses for your work and life anniversaries
• Fully paid meal allowance even during your vacation or sickness
• Free access to LinkedIn Learning on your private account
• MultiSport card, sport events and teambuildings
• Possibility to work from home
• Parking spaces and very good public transport connections
• Modern working environment without dress code
Requirements for the employee
Candidates with education suit the position
University education (Master's degree)
Postgraduate (Doctorate)
Educational Specialization
Language skills
Experience in the position/sector
Number of years of experience
Personality requirements and skills
• Ability to connect and build meaningful relationships.
• Confidence to act and drive positive outcomes.
• Exceptional computer skills, including Microsoft Office Suite.
• Excellent communication skills, written and verbal.
• Ability to multi-task and manage thousands of accounts.
• Proficient in English and French or German