Commercial Service Manager - Controlling Expert (m/f/d)

About the Job

As the Commercial Service Manager, you will take ownership of the commercial lifecycle for a defined portfolio of IT services in the CEE region. You combine financial discipline with stakeholder partnership, acting as the trusted commercial counterpart to the IT function while contributing to the development of junior team members.

What you do

• Assume full commercial end-to-end responsibility for an assigned portfolio of IT services, ensuring alignment with financial objectives and targets.

• Serve as the primary contact for commercial matters within your scope, liaising between business units and financial stakeholders.

• Drive forecast, planning, and pricing activities for your portfolio to maximize profitability and efficiency. Analyze business data and create meaningful visualizations to support management and stakeholders.

• Conduct monthly tracking of projects and services at a transactional level, providing insights and recommendations for optimization.

• Ensure operational input for financial closing processes, including internal commentary and accruals/provisions whilst also supporting the IT function in the setup of new services and projects, providing guidance on commercial considerations.

• Coach CSMs on day-to-day operational tasks and review their work where appropriate. Ensure data quality, consistency, and integration from various sources (e.g., SAP, Excel, SNOW) into dashboards and analytics.

• Identify and implement automation opportunities to enhance efficiency in the CE region. Be a pioneer in AI adoption in the organization and ensure daily use of AI in achieving efficiency on operation and automating manual tasks. Identify opportunities to improve commercial processes and contribute to ongoing optimization initiatives.

What you bring

• Degree in Data Analytics, Business Administration, Business Informatics, Finance, Controlling, or a related field with 3–5 years of relevant experience in commercial service management, IT controlling, or a similar role with demonstrated end-to-end ownership of services or projects. Experience with Automation projects, databases and integrating data from various sources.

• Strong command of financial planning, forecasting, and pricing concepts; confident with cost and revenue controlling at service level.

• Advanced Excel skills and solid working knowledge of SAP or comparable ERP/financial systems; experience with reporting tools (e.g. Power BI) is a plus.

• Track record of working independently with business and finance stakeholders, translating between technical and commercial perspectives.

• Proactivity in owning the topics, positive team spirit, and reliability in delivering high quality are essentials. First experience in guiding or mentoring colleagues, with the confidence to review work and give constructive feedback.

• Strong communication skills in English; additional CEE-region languages are an advantage.

• Analytical mindset and a structured approach to work with the ability to transform complex data into clear and understandable visualizations. Interest in continuous improvement and optimization of processes.

• Basic knowledge in AI technologies, principles and their practical use.

What we offer

• We offer a hybrid work model which recognizes the value of striking a balance between in-person collaboration and remote working incl. up to 25 days per year working from abroad.

• We believe in rewarding performance and our compensation and benefits package includes a company bonus scheme, pension, employee shares program and multiple employee discounts (details vary by location).

• From career development and digital learning programs to international career mobility, we offer lifelong learning for our employees worldwide and an environment where innovation, delivery and empowerment are fostered.

• Flexible working, health and wellbeing offers (including healthcare and parental leave benefits) support to balance family and career and help our people return from career breaks with experience that nothing else can teach.

• For our location in Slovakia, the minimum salary range for this position starts from EUR 2.200 per month, depending on experience and qualifications.