Customer Service Agent for Slovak Market - 01N0G


Job - Sales/Business Development

Employee Status - Permanent

Full Time/Part Time - Full Time


Customer Service Agent for Slovak Market
Location: Warsaw

In order to build up our Customer Service team in Warsaw, we are currently looking for a Customer Service Agent for Slovak Market.

You will be providing multi-channel support to our customers using modern tools: phone, email, online, live chat to process orders, maintain customer data and capture and handle any customer enquiries and complaints in an efficient and effective manner. You will be working in multinational environment, cooperating and liaising with other departments such as Sales, Operations and Finance in Poland, Germany and the UK. The role of a Customer Service Agent is about influencing customers while building long term relationships and is pivotal in providing the high level service RS is known for.

The ideal candidate will:
  • Have experience in dealing with customers either face-to-face or over the phone
  • Have excellent telephone, communication and interpersonal skills
  • Have the ability to adapt to the changing environment within the department
  • Have computer skills (Microsoft applications, SAP knowledge is an advantage)
  • Be fluent / native in Slovak language and have good command of written and spoken English

Knowledge, Skills and Qualifications Required

In this role your key responsibilities will be:
  • Resolving any customer issues in a timely and effective manner and in accordance with best practice
  • Answering inbound customer calls
  • Processing orders by phone, fax, e-mail and letter
  • Providing an excellent customer service experience to our customers
What we offer:
  • Holiday benefit
  • Medical care
  • Multisport card
  • Internal trainings
  • International environment
  • New modern office with free parking places and convenient location close to subway
About us
RS Components is a trading brand of Electrocomponents plc, the global distributor for engineers. With operations in 32 countries, we offer more than 500,000 products through the internet, catalogues and at trade counters to over one million customers, shipping around 44,000 parcels a day. Electrocomponents is listed on the London Stock Exchange FTSE 250 and in the last financial year had revenues of £2bn.

How to apply
Please apply online and upload your CV in English and follow any instructions online. If you experience any difficulties or require further details, please contact the Recruitment Team on +44 (0) 207 842 2968.

Apply Online
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ID: 3261939   Dátum zverejnenia: 6.12.2017