Application & Technical Analyst

Telus Agriculture & Consumer Goods

Place of work
Röntgenova 26, Petržalka
Contract type
full-time
Start date
ASAP
Wage (gross)
1 600 - 1 900 EUR/month

Information about the position

Job description, responsibilities and duties

AFS Technologies (AFS) is a global provider of software solutions and services (http://www.afsi.com/).

From our Bratislava office we manage the whole life cycle of one of the key global AFS solutions – Retail Execution. Starting from ideas of improvement to requests & proposals and ending up with development and testing, our dynamic team of over 60 talented young professionals makes things happen. How would you feel, knowing that every day, tens of thousands people use something you helped to create?

We're looking for a new team member to our support team in Bratislava able to analyze more complex support cases (Tier 2/Tier 3) reported by our customers and also to provide consulting and solutions for IT issues and problems occurring in customers environment. Support is provided in English language to our 1st/2nd line contacts in various countries (at customer). Our team providing support for our Retail Execution product consists of 18 people in Bratislava (including 2TL, 1SD and 15 supporter analysts), 5 people in Mexico and 2 in Australia.

Responsibilities:
• Handling tickets reported by customer admins (investigate, diagnose and resolve).
• Provide timely and high quality updates to issues/tickets to give visibility of the work to the customer, colleagues, management, etc.
• Provide analysis summary and clear justifications to customers.
• Read & understand program code to resolve the issue/ticket.
• Communicate with customers (mainly via ticket tool & email, but also chat & calls).
• Understand & follow the Service Level Agreement for each customer.
• To be able to recognize and prioritize the most critical issues.
• Cooperate with Team leader (and team) on the critical issues handling.
• Responsibility for release deployments to customers.
• Collaboration with other teams (consultants, developers, designers, etc.).
• Participate in various interesting projects across the globe.

Communication is mainly in English language, consists of email (75 %) chat (20 %) and phone (5 %).

Requirements:
• Analytical thinking
• Good communication skills
• Fluent English (spoken and written)
• Familiarity with Databases and SQL language
• Ability to multi-task, prioritize, and manage time effectively
• Adaptability into different situations & circumstances
• Ability to work responsibly with precision
• Strong sense for customer oriented approach

Other valuable skills:
• ITIL best practises
• Customer support experience
• SQL Server administration
• T-SQL
• Batch scripts / Powershell scripts / other scripts

Employee perks, benefits

• Food coupons fully repaid (4€)
• Annual bonus
• Teambulding events
• Education (trainings, courses)
• Multisport card
• Jubilee gift (wedding, child birth)
• Employee appreciation for long-term cooperation

Information about the selection process

We only reply to candidates chosen for the interview.

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
University education (Bachelor's degree)
University education (Master's degree)

Language skills

English - Upper intermediate (B2)

Other knowledge

Business correspondence - Advanced
Microsoft Excel - Advanced
SQL - Basic
Microsoft SQL Server - Basic

The position is suitable for a fresh graduate

Yes

Advertiser

Brief description of the company

TELUS Agriculture & Consumer Goods is a great place to work. You can see it in our team members. The diversity of the team and their unique contributions set us apart from the competition. Our success is based as much on our future friendly team as the innovative technology solutions we offer.

Our team members include people like you - enthusiastic, innovative, passionate and energetic. We believe that you'll find our high-performance culture personally fulfilling, professionally challenging and financially rewarding.

In Slovakia we operate under commercial name AFS Visicom Slovakia a.s.

Number of employees

100-149 employees
ID: 3785160  Dátum zverejnenia: 12.11.2019  Základná zložka mzdy (brutto) a ďalšie odmeny: 1 600 - 1 900 EUR/month